Nvq 3 Unit 301

1863 Words8 Pages
Matthew McHale 301 Assessment. Task B Case study You are a social care worker and a service user, Hannah, tells you that she is unhappy taking her new medication. She thinks she does not need it and so she is throwing it away. You know from her care plan that Hannah does need to take the medication regularly and gets confused. Hannah begs you to keep this confidential and not tell anyone especially her daughter, who she sees regularly, as her daughter will be very angry. Bi) How would you explain the term ‘confidentiality’ to Hannah? I would explain to Hannah that I do respect her wish to keep this information ‘confidential’, however due to the nature of the information she has divulged, I would have to inform management as she is putting herself at risk by throwing her medication away. This is not following her careplans and the medication has been prescribed to her for a reason and due to her regularly becoming ‘confused’ we cannot be sure that she is fully aware on what the medication is for. I would explain that we can keep certain things confidential such as opinions and beliefs but if information effects their received care or personal wellbeing/health then I have a duty of care to act upon this but only on a ‘needs to know’ basis. I would however explain that I am not required to discuss it with her daughter so I would respect her wishes with regards to discussing it with family members. Bii) Describe the possible tensions that may arise between telling others of Hannah’s decision and keeping this information totally confidential. Hannah could lose trust and confidence with her support staff possibly causing Hannah to keep things to herself incase all staff discuss everything. Hannah could lose confidence and trust with just myself and not feel comfortable with me supporting her. May cause tension between Hannah, her daughter and the company. Should
Open Document