Those who discriminate: Shame on themselves, being arrested for their actions, loss of friends. Aiii Using the table below, identify three ways of challenging discrimination and describe how each will promote change Way of challenging discrimination How this will promote change Practising active participation Active participation allows individual to realise their value and reduce isolation. Such a way an individual can gain self esteem which helps to reduce any form of abuse and discrimination. Quick and effective complaint procedure Quick and serious effective complaint procedure helps to let individual to know that how seriously
Unit 4 2.1 2.2 2.3 * Assess how diversity impacts on the counselling relationship * Analyse examples from own experience where you have encountered issues of difference / diversity * Evaluate how awareness of diversity has impacted on own development and application of counselling skills Diversity is an important factor to consider in a helping relationship, we are all completely different and unique. As counsellors we need to accept people for who they are, and no matter what they may have done. Being diverse in our thought and thinking patterns helps us to understand and see a client’s world. We should commit to treating everyone the same and give the same service based on their needs and personal features such as sex, colour, and religion/beliefs. You can address diversity by treating everyone the same, some people will have different needs, and we may need to adjust
Therefore to treat and care for us we need different choices based on our personal needs and desires. 1.3 Person centred values should influence all aspects of social care work to make sure that an individual is, - supported to maintain their right to dignity, independence, choice and safety. - Protecting them from abuse. - Providing Person-centred care - Accept their identity and beliefs - Promoting anti-discriminatory practice. 2.1 Finding out about the history, preferences, wishes and needs of an individual will paint the whole picture of that person.
Failing to do so can cause the risk of confusion, misunderstanding or leave the individual with anxiety, frustration or bad feelings. 3.3 Explain how to overcome barriers to communication understanding and being aware of an individuals needs, wishes, beliefs, values and culture supporting individuals to communicate their needs avoid using jargon in written documents and when speaking ensuring communication aids are available and working properly show you are listening and interested 3.4 Describe strategies that can be used to clarify misunderstandings asking the individual for clarification presenting information in a clearer way/ another form - such as written, picture form or diagram. 4.2 Describe ways to maintain confidentiality in day to day communication keep written records safe not leaving written records in places where others may see them ensure confidential information is passed on only to others who have a right to it and who need to know password protecting electronic files do not leave computer screens on or let others use your password 4.4 Explain how
Assessor’s questioning record Links to: Questions Answers Unit Code (e.g.ICO, HSC, shc) Assessment criteria 1.1 Explain how a working relationship is different from a personal relationship 1.2 Describe different working relationships in health and social care settings 2.1 Describe why it is important to adhere to the agreed scope of the job role 2.2 Access full and up-to-date details of agreed ways of working 2.3 Implement agreed ways of working 3.1 Explain why it is important to work in partnership with others 3.2 Demonstrate ways of working that can help improve partnership working 3.3 Identify skills and approaches needed for resolving conflicts Working relationship in a healthcare setting is the relationship with employers or with work colleagues. It is important to establish effective working relationships to employers, colleagues and organisation that we work with. While personal relationships are with friends and family, for example parents, sibling, grandparent, children, and close friends, which can be close or distant, depending on the type of relationship that are shared. However, working relationship is different, because of boundaries, employer polices, codes of conduct and procedures, which is aim to achieve outcomes of support plan of an individual with characteristic protection. Also, because is necessary to your job to establish this type of relationship with colleagues for the interest of those people that are supported in care.
Cu1530 1.1 identify the different reasons people communicate People communicate to express needs; to share ideas and information; to reassure; to build relationships and maintain; socialise; to ask questions; to share experiences to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued. 1.2 explain how communication affects relationships in the work setting Communication affects everyone in a relationship. it is essential to establish good relationships with wide range of people in the care setting without good communication the client will not receive the best care he/she requires.This is because things may get missed as information is not passed on. 2.2 describe the factors to consider when promoting effective communication Factors to be considered are your tone of voice, the context of the way it is spoken, your posture and your facial expressions all these have a impact on building a relationship with the client. 3.1 explain how people from different backgrounds may use and/or interpret communication methods in different ways People use communication differently some country's a word can have different meanings or they may speak more formally, others informally.When we speak, we should Slowley and clearly as they may misinterpret us,this can cause misunderstandings.
1 CHAPTER 1 Introduction to communication in health, social care or children’s and young people’s settings (SHC 21) AC What you need to know 1.1 Identify the different reasons people communicate 1.2 Explain how effective communication affects all aspects of your work 1.3 Explain why it is important to observe an individual’s reactions when communicating with them AC What you need to do 2.1 Show how to find out an individual’s communication and language needs, wishes and preferences 2.2 Demonstrate communication methods that meet an individual’s communication needs, wishes and preferences 2.3 Show how and when to seek advice about communication 3.1 Identify different barriers to effective communication 3.2 Demonstrate ways to reduce barriers to effective communication 3.3 Demonstrate ways to check that that communication has been understood ▶ be able to meet the communication and language needs, wishes and preferences of individuals 3.4 Identify sources of information and support or services to enable more effective communication ▶ be able to reduce barriers to communication 4.1 Explain the term ‘confidentiality’ ▶ be able to apply principles and practices relating to confidentiality at work. 4.2 Demonstrate confidentiality in day-to-day communication in line with agreed ways of working 4.3 Describe situations where information normally considered to be confidential may need to be passed on 4.4 Explain how and when to seek advice about confidentiality Assessment of this unit This unit introduces you to the central importance of communication in health and social care work. It focuses on the reasons why people communicate in health or social care settings, the methods they use and the importance of ensuring that communication in care settings is
1 Introduction to communication in health, social care or children’s and young people’s settings (ShC 21) Chapter 1 aC 1.1 1.2 1.3 What you need to know Different reasons why people communicate how effective communication affects all aspects of your work Why it is important to observe an individual’s reactions when communicating with them aC 2.1 2.2 2.3 3.1 3.2 3.3 3.4 4.1 4.2 What you need to do Find out an individual’s communication and language needs, wishes and preferences Demonstrate communication methods that meet an individual’s communication needs, wishes and preferences Show how and when to seek advice about communication Identify barriers to communication Demonstrate how to reduce barriers to communication in different ways Demonstrate ways to check that communication has been understood Identify sources of information and support or services to enable more effective communication explain the term ‘confidentiality’ Demonstrate confidentiality in day to day communication, in line with agreed ways of working Describe situations where information normally considered to be confidential might need to be passed on explain how and when to seek advice about confidentiality assessment of this unit This unit highlights the central importance of communication in work with children and young people. It focuses on the reasons why people communicate in childcare settings, the methods they use and the importance of ensuring that communication in care settings is effective. You will be assessed on both your knowledge of effective communication and your ability to apply this in practical work with children and young people. In order to successfully complete this unit, you will need to produce evidence of your knowledge, as shown in the ‘What you need to know’ chart opposite, and evidence of your practical competence, as shown in the ‘What you need
1 CHAPTER 1 Introduction to communication in health, social care or children’s and young people’s settings (SHC 21) AC What you need to know 1.1 Identify the different reasons people communicate 1.2 Explain how effective communication affects all aspects of your work 1.3 Explain why it is important to observe an individual’s reactions when communicating with them AC What you need to do 2.1 Show how to find out an individual’s communication and language needs, wishes and preferences 2.2 Demonstrate communication methods that meet an individual’s communication needs, wishes and preferences 2.3 Show how and when to seek advice about communication 3.1 Identify different barriers to effective communication 3.2 Demonstrate ways to reduce barriers to effective communication 3.3 Demonstrate ways to check that that communication has been understood ▶▶ be able to meet the communication and language needs, wishes and preferences of individuals 3.4 Identify sources of information and support or services to enable more effective communication ▶▶ be able to reduce barriers to communication 4.1 Explain the term ‘confidentiality’ ▶▶ be able to apply principles and practices relating to confidentiality at work. 4.2 Demonstrate confidentiality in day-to-day communication in line with agreed ways of working 4.3 Describe situations where information normally considered to be confidential may need to be passed on 4.4 Explain how and when to seek advice about confidentiality Assessment of this unit This unit introduces you to the central importance of communication in health and social care work. It focuses on the reasons why people communicate in health or social care settings, the methods they use and the importance of ensuring that communication in care settings
Language Disability (eg hearing difficulties) Lack of ‘common ground’ (eg cultural or age difference) 3.2 Describe ways to reduce barriers to communication Be aware of what the barriers are or may be and act accordingly. If, for example, the other person has hearing difficulties written or visual communication may be appropriate. You must endeavour to build a relationship so that you can recognise the individual’s needs. 3.3 Describe ways to check that communication has been understood. The obvious way is to ask, but where not appropriate or possible it may be necessary to observe and monitor the other person’s response to your communication.