Aiii Identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual. Observation aver the clients and staff as well; care plans, risk assessments and guidelines are to be put in place for staff to understand better the clients’ needs; The most effective is observation as you can see for yourself how the client communicates to others. Aiv Describe three factors to consider when promoting effective communication. The environment The mental health condition The age.
Person centred approach: This is a way of working which aims to put the person at the centre of the care situation taking into account their individuality, wishes and preferences Identifying communication strengths through: • life story profiling • personality profiling • health profiling • one-to-one case meetings • enriched care planning 2. Adapting style of communication by: • using sign language • gestures • pictorial approach • validation therapy • reminiscence therapy • memory books • tactile approaches • use of non-verbal communication 3. Reinforcing identity by: • valuing the individual • treating people as individuals • giving information • considering the current • situation from the perspective of the individual with dementia • enabling relationships with others Outcome 3 1. To include : reference to memories and reminiscence , focus on likes and avoid dislikes , know which topics to avoid: use od individualized activities which link to the individual’s background and life story. Use group activities which link to the individual’s life story ,their home, career
NVQ Level 2 Health & Social Care Unit HSC24 Ensure Your Actions Support The Care, Protection And Well Being Of Others Answer Sheet 1) Four different factors that may affect the skills of service user and their development are; 1. Learning disabilities 2. Physical disabilities 3. Lack of Interest or motivation 4. Medication 2) The Actions I would take if I observed a significant change in the condition or the personal circumstances of my service users are; • Record and report • Try to talk to the service user – to get them to open up and discuss • If significant then to report and liaise with managers.
2. Be able to meet the communication and language needs, wishes and preferences of individuals. 2.1 To find out an individual’s communication, language needs, wishes and preference you would look at their care plan. If they communicate verbally you could ask them questions to get an understanding of the above. 3.
Unit – HSC026 Implement person centred approaches in health and social care NCFE NVQ Level 2 in Health and Social Care HSC 1.1 Define person-centred values? 1.2 Explain why it is important to work in a way that embeds person centred values? 1.3 Explain why risk-taking can be part of a person centred approach? 1.4 Explain how using an individual’s care plan contributes to working in a person centred way? 2.2 How do you find out the history, preferences, wishes and needs of the individual?
21 Principles of communication in social care settings 1. Understand why communication is important in adult social care settings. 1.1 Identify different reasons why people communicate. Reasons may include: * expressing and sharing * ideas, feelings, needs, * wishes and preferences * obtaining and receiving * information * getting to know each other 1.2 Explain how effective communication affects all aspects of working in adult social care settings. Effective communication can affect: * service provision * teamwork * participation, support and trust * empathy and shared understanding * recording and reporting 1.3 Explain why it is important to observe an individual’s reactions when communicating with them.
We keep a recorded trail of communication in many areas of social care, but even the communication that is not recorded is vital to be clear and understood. 2. UNDERSTAND HOW TO MEET THE COMMUNICATION AND LANGUAGE NEEDS, WISHES AND PREFERENCES OF AN INDIVIDUAL. 2.1 COMPARE WAYS TO ESTABLISH THE COMMUNICATION AND LANGUAGE NEEDS, WISHES AND PREFERENCES OF AN INDIVIDUAL. To be able to establish any communication with an individual we need to look at how each person is able
Explain how effective communication affects all aspects of working in adult social care settings. A. It can be effective by how it is put/sent across to someone. A care worker may have communicated wrongly or gave out the wrong impression when discussing something. Some organisations have rules for communications to be followed, which covers verbal communication i.e.
1.1 Identify different reasons why people communicate To express needs, to share ideas and information, to reassure, express feelings, socialize, ask questions, share experience’s, give instructions, share opinions, give encouragement. 1.2 Explain how effective communication affects all aspects of working in adult social care settings Individuals communicate to express their needs and preferences and to ensure they are met. As a carer I discuss the options and the choices available to the individual to allow them and informed choice regards to their care. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them. In face to face communication the person listening may not always indicate verbally if they have understood or agree.
We will also communicate with coleagoes and with other professionals.The way you communicatewill bedifferent depending on the person with you are communicating and the purpose of communication. 1.3 Explain why is important to observe an individual`s reaction vhen communicatingwith them All communication has an effect on the person you are communicating with and is important thatyou watch the effects so that any problems can be identified and dealt with. People communicate through : speaking,facial expresion,body language,position,dress,gesture. 2. Be able to meet the communication and language needs,whishes and preferences of individuals 2.1Show haw to find aut an individual communication and needs,whishes and preferences As a carer is your responsability to make sure that your communication skills meet the needs of the people that you support.