End Vision First, I think that implementing a good management plan by the upper level management is very important for KFF’s to succeed as a company. Having a replacement inventory coordinator who purchases the best possible products for all three stores, Also, having a person who controls the accounts payable, receivables, and finances that coordinate all vendors get paid on time will allow Kathy Kudler to focus more on duties that need more attention. For instance, implement a better website for the business will give better benefits to customer, therefore, sells will increase. The company needs to understand the difference between having a website and having an effective website. The website that is in place in KFF only displays the goods and services.
Running head: PROBLEM SOLUTION: KUDLER FINE FOODS Problem Solution: Kudler Fine Foods University of Phoenix MGT/521 Management Problem Solution: Kudler Fine Foods Kudler Fine Foods is a premier gourmet grocery store for shoppers searching to buy the finest meats, produce, cheeses and wine. Kathy and the company’s management need to take a step back to analyze the stores’ strengths and weaknesses to ensure success in any future expansion plans. Situation Analysis Issue and Opportunity Identification Kudler Fine Foods has several issues they should address in their stores before implementing any expansion plans as outlined in Table 1. One issue is 12% of perishable goods being thrown away or donated to charity
5/2/13 BSA/310 Frequent Shopper Program Kudler Fine Foods created a frequent shopper program which gives customers incentives to continue shopping there. Their rewards are determined by how much is spent on groceries and how frequent purchases are made. “Frequent Shopper Program proves the ability to gather data for marketing programs and run promotions for the loyal customers.” (Frequent Shopper). Web based advertising would allow for major cost reduction and provide helpful and effective consumer awareness about said products. In order for Kudler Fine Foods to develop a functioning frequent shopper program, it must track and monitor consumers shopping behavior.
The matrix structure combines the functional and product departmental strategy approach. It implements the functional departmentalization strategy for administration purposes, and the product departmentalization strategy for its individual grocery stores. The functional strategy allows the company to separate the workers and the work in departments of their specific areas of expertise. This lowers the cost of operation by reducing the possibility of work duplication and also pairs workers of similar training, experience, and communication. The product departmentalization strategy of the grocery stores works to streamline the operation of each gourmet specialty department.
This program will keep track of individual customers purchasing behaviors, which will allow Kudler to know how much of a certain product to stock. This could also determine manpower needs for certain days of the week. Just by increasing efficiency on these two topics will increase revenue by cutting out under or overstocking as well as overstaffing. This program may also increase the number of loyal
The purchasing agent could then monitor the inventory and order product when necessary for each store and have it delivered on an as-needed basis. This would leave the accountant to pay attention to the prices, debit and credit the budget and do long-term projections involving seasonal and product trends as well as the productivity of each store. By integrating the company, Kathy is enabling her business to grow while giving her more freedom to spend doing the parts of the business that she
Running head: OPERATIONS MANAGEMENT Operations Management Assessment of Operational Changes University of Phoenix MMPBL 502 Instructor: Arthur Gentner January 11, 2009 Operations Management Assessment of Operational Changes Kudler Fine Foods is an upscale food shop located in the San Diego metropolitan area. The company has enjoyed rapid growth, and the owner Kathy Kudler wants to make a few changes within the company. In doing this, Kathy Kudler plans to start contracting with local growers of organic produce. If Kudler Fine Foods proceeds with these changes and takes these steps, certain operational changes will be necessary. This paper will identify the business processes at Kudler Fine Foods that could be affected by the
A potential opportunity that they could explore is to utilize self-checkout terminals in their locations. Self-checkout point of sale terminals could do many things to improve Kudler Fine Foods as a retail competitor. First, it would improve their customer service as many customers prefer to check themselves out rather than having a cashier. In today’s technology environment, “…systems can be tailored to better fit any retail environment and are more focused on improving customer service rather than cutting labor costs” (Murphey, 2009, p. 1) . Even though the prime focus of these systems is not necessarily to cut labor costs, often times they can improve efficiency.
If a customer is not happy with service they received in a store, they are more likely not to return regardless of the quality of the product. Kudler’s objective at this point may be to hold customer service seminars for their employees to increase the level of customer service their clientele are receiving. Giving incentives to employees for great customer service is likely to improve the level of customer service produced by employees towards the clientele thus improving the likelihood of return shoppers. The surveys given to customers reflect on the prices of Kudler’s products as
Also they will be able to get feedback from customers from the website. Kudler has moved away from taking inventory on paper to using computer software to manage the items that are sold, shelved and items that are in the back to be placed on the shelves. By the company getting this new technology within their organization they will be able to maintain everything smoother then before (Kudler Fine Foods). They will be being able to allow customer to use the website to see what they store has before they get there and see what sales that are going on at that particular time. Also, they are able to keep up with the inventory easier then taking it down on paper when