Kudler Computer Information System Analyst

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Kudler computer Information systems brief Kudler Fine Foods CIS Analyst Stephen M. Polich University of Phoenix ACC 542 Memo To: Kathy Kudler, CEO From: Stephen M. Polich CC: Date: 1/21/2010 Re: Computer information Systems analysis This brief is designed to provide Kathy Kudler, CEO of Kudlers’ Fine Foods an analysis of SWOT (Strengths, Weaknesses, Opportunities and Threats) connected to current Informational Technology (IT) systems, and to create possible solutions in order to enrich today’s operation and prepare for tomorrows growth opportunities. Strengths In review of the Information Technology systems that are already in place appear to be strong. While…show more content…
A potential opportunity that they could explore is to utilize self-checkout terminals in their locations. Self-checkout point of sale terminals could do many things to improve Kudler Fine Foods as a retail competitor. First, it would improve their customer service as many customers prefer to check themselves out rather than having a cashier. In today’s technology environment, “…systems can be tailored to better fit any retail environment and are more focused on improving customer service rather than cutting labor costs” (Murphey, 2009, p. 1) . Even though the prime focus of these systems is not necessarily to cut labor costs, often times they can improve efficiency. Store cashiers do much more than just point of sale transactions. They ensure that the store is stocked, clean, and up to date with all products. (Especially perishables) “Self-checkout can allow more time for convenience store employees to handle these additional transactions and activities” (Murphey, p.…show more content…
There is currently one major competitor in the specialty foods business is the chain Whole Foods. The foot print of Whole Foods is so large and has a larger market share than Kudler, they would be able to cut into Kudler’s competitive advantage of being the only specialty food store within their operating locations. There are more super chains such as Wal-Mart are starting to carry organic foods at their notoriously low prices. Wal-Mart is not only starting to offer organic items, but they are saving money by doing it. “By distributing locally, [Wal-Mart] said it saved 112,000 gallons of diesel and total freight expense of more than $1.4 million” (Hoffman, 2008, p. 1). One direction to help stifle such threats through added technology is through Radio Frequency Identification (RFID) chips. These are chips that are embedded on products packaging for the purposes of tracking. This will help to mitigate any losses due to shrinkage and other factors such as obsolescence. Also, “These embedded microchips let employees know when to restock empty shelves and track in-store advertising” (Joseph, 2009, p.

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