Komala Essay

675 Words3 Pages
Komala’s restaurant successfully adopted the fast food and self-service concept. The objective of Komala’s is to serve ethnic Indian food with a large menu, and with fast delivery of food. Moreover, the operations have to be carried out with a minimum number of employees. Komala's restaurant serves Thosai, the most popular Indian snack, within 3 minutes after placing the order. Process enablers used by Sekar to accomplish this feat include disposables for packaging, pre-cooking, information technology, and deployment of systems approach to service operations. According to Sekar, the concept should be simple, but system oriented. * All operations in Komala’s restaurant were broke down into small clear and well-organized tasks. This simplicity could facilitate a rotation of operations and cut the customer ordering time by parallel execution of tasks. Efficiency is enhanced at Komala’s by putting customers to work. Customers wait in line to order and again for their food, and then bring their food to their table. Komala’s uses disposables to eliminate the task of washing dishes after a customer eats. The restaurant is doing as well as possible at peak times when they have full tables and guests waiting, and if there are no empty seats, even at an occupied table. The mix of table sizes probably could be adjusted to seat more customers, even at peak times. Affordable pricing of traditional Indian food (prices of most dishes were kept around $2), and the high quality of their food makes Komala’s restaurant highly competitive compared to other restaurants. Consequently, Komala’s attracted a large volume of customers. Because customers view menu price as the most important attribute. The subsequent attributes were food-related factors, service- and hygiene-related factors. The model concentrates on driving profits through volume rather than high profit margins.
Open Document