Kodak Case Study

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The rise and fall of Kodak - what went wrong? By Dr Steven McCabe on Jan 23, 12 01:09 PM in Enterprise One of the joys of being involved in teaching and research into organisations and management is the ability to consider the application of concepts in practical situations. The analysis of case studies can be especially illuminating and much can be gleaned from exploring the reasons why success or failure occurred. As students discover, the corporate world is replete with examples of the latter. The case of Kodak, which because of its market dominance until the 1990s was the one of the world's top five most valuable brands will probably become a classic case study in what can go wrong. Kodak's announcement last week that it is filing for Chapter 11 protection bankruptcy protection brings to an end over 130 years of a brand that our grandparents' generation would have seen as revolutionising their lives. Our children have grown up in a digital age where everything is instant. To those who lived at the end of the nineteenth century, merely seeing an image was like seeing magic being performed. Kodak provided the technology to make this magic commonplace. The company that George Eastman started over 130 years ago was to become part of the lives of everyone who wanted to take pictures of events both special and mundane. Indeed, the fact that it also sold the film - its Kodachrome was accepted as the best available - meant that Kodak grew to a position that made it unassailable. In 1976 in America Kodak accounted for 90% of film and 85% of camera sales. Kodak was a brand that was both profitable and enjoyed high levels of sentiment from customers. What could go wrong? With the benefit hindsight Kodak should have realised that digital cameras would be a threat to the 'cash cow' of the film and cameras they sold. Given that Kodak had

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