Kfc Analysis

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In this age of internationalization, people are able to share any kinds of food from different parts of the world, thanks to the global business of food and beverage companies. As the leading driver of global growth in consumer food service, the fast food industry is reaching new consumers continually through improved menus, dining experience upgrades and rapid worldwide expansion. As representatives of this industry and experienced multinationals, the American fast food restaurant groups of KFC (Kentucky Fried Chicken) and McDonald’s are dominant fast food chains both in China and other parts of the world. However, despite the dominating position of McDonald’s in the worldwide fast food industry, it encountered fierce competition from KFC in Chinese market and gradually losing market share: In 2010, KFC ranked the 1st biggest fast food chain in mainland China according to the number of market share, and its market size was more than twice the number or McDonald’s, which was ranking as the 2nd chair (Euromonitor International, 2012). This happened on the stage of China, an ancient country with a long-established history and unique oriental culture. As one of the possible reasons for this difference between the performance of McDonald’s and KFC, the degree and ways of their cultural adaptation to the Chinese market caught the authors’ attention. Generally speaking, cultural adaptation is the process of “adjusting the native ways of thinking and behaviors to be consistent with the local culture” (Kotler, 1982). To adapt to a different culture is to face a big challenge and to follow a new system of rules in the specific group, which requires an open mind (Waldron, 1994). So since McDonald’s and KFC started their business in China, have they adapted themselves to Chinese culture to certain extent? What measures did they take and

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