You do not wish to take over the discussion as everyone’s opinion is valid, and you can learn a lot from the views of others. 3) Describe methods of active listening Being a good listener is an important skill to have, as it is a major aspect of how we learn and progress. Ways that I can portray active listening are: • Not interrupting when someone is talking to me, that way the speaker knows they have your full attention. • Asking questions to further my knowledge of what is being said, it is then clear that I am interested. • Making notes of important points so I do not need to ask
Outcome 1.2 Explain how effective communication affects all aspects of working in adult social care settings It is important to have good communication with colleagues because they will be clear in what you said and there will be no ambiguities and you will work more efficiently. Outcome 1.3 Explain why it is important to observe individual reactions when communicating with them. The individual may be able to understand what you have said but may have a problem by communicating by speech back to you so observing body language or expression is important. If the individual shows no reaction they may have a hearing problem or are slow to understand so repeat what you have said Outcome 2 Understand how to meet the communication and language needs, wishes and preferences of an individual. Outcome 2.1 Explain why it is important to find out an individual’s communication and language needs, wishes and preferences.
A111 observing others is important as 1) It gives you an idea of what they may or may not be thinking and if they are interested in the subject matter 2) The person you are talking to may not be able to express themselves or communicate with you due to deafness or other physical problems A1V a) communication and language needs It is important to find out about other peoples needs as they may have difficulty understanding your language or they might be deaf. b) wishes and preferences. Everyone is an individual with different needs, by knowing their wishes and preferences you are then able to give them a more personalised care and a person centred approach to their care. Av a) Colleges Good communication allows the information about residents to be transferred without mistakes or information being lost in translation therefore allowing the care to be given correctly and appropriately b) Individuals using the services and carers Good communication allows the residents to get to know the cares therefore allowing care to be given and their care needs are met, also the residents feel
2.2 The factors are as follows…. . Verbal communication, make sure that you are clear in what you are saying and also that the service user understands, also the pitch of your voice that it suites the situation and topic of what you are talking about doesn’t come across as patronising and also the speed of you talking to make sure that that they can understand you. Facial and hand gestures, again this Needs to be tailored to the situation or topic. A smile and perhaps a hand on their shoulder are
This reduces the possibility of mistakes being made and ensuring an appropriate care service. It’s also important to work as a team with your colleagues, so that you all work to achieve the same outcome. 1.3- Explain why it is important to observe an individual’s reactions when communicating with them Communication is a two way process, it’s about sending a message and knowing if the receiver has understood and processed the message properly. In order to be effective with providing care and support you need to learn to be a good communicator, people communicate through; speaking, body language, facial expressions, dress, position and gestures. You need to be able to recognise what is being used to communicate and be able to communicate back without always having to use words.
Maintaining eye contact and nodding the head are two ways to show the sender that the receiver is actively listening. The sender visually sees the message communicated in an effective way. If the receiver is stoic and gives off no cues the sender cannot judge if the message is being understood or not. Practicing good active listening skills will enhance the experience for both parties. Only through experience and proper research can a speaker effectively read the demonstrative communication of the audience.
1. Be able to communicate with individuals with dementia. 1.1 Effects of memory impairment on the ability of an individual with dementia to use verbal language is not being able to find suitable words, recall names or facts, confusion. Difficulty in finding a word, a related word might be given instead of one they cannot remember. They may speak fluently, but not make sense.
This can include using a translator/ interpreter, use of technologic aids, advocates and maybe the use of befriender. Verbal communication should be clear with no jargon. Sensory impairment and Disability– This can be a hearing, sight, speech impairment, physical or mental disability. Strategies to over come these are training staff on the best way to communicate. Appropriate environment making sure sitting and lighting are right and checking the background noise.
As a professional we have to pay very close attention to what the client is trying to say with verbal and non-verbal communication. A lot of times the worker has a lot going on and doesn’t give undivided attention to the client; which leads to miscommunication and not being able to focus on the clients problems. A great way to practice and maintain great listening skills is to have good eye contact with one another, one person talks while the other listens, and to have good body