E-business: Hilton Hotels Corp. University of Phoenix EBUS 400 November 25, 2006 General Summary Introduction Hilton Hotels Corporation is recognized around the world. As a preeminent lodging hospitality company, offering guests and customers the finest accommodations, services, amenities and value for business or leisure, Hilton offers the amenities and quality its name has inspired since 1919. Hilton owns such unique and well known locations such as the Waldorf: Astoria in New York, The Hilton Hawaiian Village® on Waikiki Beach, Chicago's Palmer House Hilton and the Hilton San Francisco on Union Square. The company is a prominent franchisor of hotels. The company will have opened approximately 430 hotels and 63,000 rooms in 2000-01.
: : 20% of room charge 80% of room charge 100% of room charge 2.The hotel reservation will be accepted while the rooms are available. Deadline for advance registration: APR 8, 2014 8, 201 PLEASE RETURN THE FORM TO: Please return this Application Form by e-mail or fax. or FAX : +813-3272-1220 email@example.com □ FAX Confirmation Confirmation return to : □ E-mail Information Hotel Information : http://www.rph.co.jp/english/ □ Accepted Confirmation No. : Remarks: 〒103-8520 東京都中央区日本橋蛎殻町 2-1-1 2-1-1 Nihonbashi-Kakigara-cho, Chuo-ku, Tokyo 103-8520, Japan Phone:+81-(0)-3-3667-1111 Facsimile:+81-(0)-3-3667-1115 http://www.rph.co.jp Email: firstname.lastname@example.org □ Not Accepted Clerk:
Every Tuesday and Thursday the Home has set up a visit from a local hairdresser, part of my duty are to communicate with the resident to ensure that they are aware of the impending hairdresser’s arrival of these days. My first line of duty will be to speak to the individual resident to enquire whether they would like to have an appointment with the hairdresser. Having established that the resident would like an appointment, l would leave the resident in her room whilst l go to the reception area to register the resident’s name in the hairdressing appointment book. After making the appointment in the book, l go to the Hoist room to collect the wheelchair. Having completed l will then return to the resident’s room to help the resident into the wheelchair for the impending appointment and escort her to the Saloon to fulfill the appointment.
With utmost sincerity and commitment and a drive to find out the real reasons and hurdles behind the ineffectiveness of leadership I proceeded on with my study by directly visiting and associating myself with the HR manager at Hotel RR Inn, Tirunelveli and spent 32 days in the hotel premises and studied the organization from 10th July 2013 to 10th August 2013. HOSPITALITY INDUSTRY Hospitality Industry Terms ADJOINING ROOMS: Guestrooms located side by side without a connecting door between them. AFFILIATE RESERVATION SYSTEM: A hotel chain's reservation system in which all participating properties are contractually related. Each property is represented in the computer system database and is required to provide room availability data to the reservation centre on a timely basis. AFFILIATED HOTEL: A hotel that is a member of a chain, franchise, or referral system.
A06 Demonstrate a range of practical administration skills Telephone calls Phone 1: I had a previously made a reservation at the Hilton Hotel for Friday 30th November, I decided to ring up the hotel to confirm that I would be checking into the hotel on that date. When I first rang the person speaking to me asked for my personal details such as things like my home address and the room number that I had booked. I also asked the receptionist talking to confirm any facilities that were included within my booking fees such as meal costs, internet access DVD players and air conditioning in the room. As I was talking to the receptionist her tone was very loud and clear, I took down notes from what she had said and I also asked further questions which she answered to a full satisfactory level. Phone 2: I am working at the Hilton Hotel on the reception desk when I received a phone call from a guest in the hotel complaining that their television was not working properly.
Sandals Resorts Introduction The purpose of this report is to evaluate the four components of the marketing mix of the Sandals brand. The brand’s product, pricing, placement, and promotion marketing strategy are examined to understand if the Sandals brand is meeting the desires of their customers and standing alone compared to their competition. Executive Summary Sandals Resorts is a leading hotel brand known around the world. Over the past three decades, Sandals has gone above and beyond to achieve the perfect romantic couples resort, giving them the reputation as a place where “love is all you need” because everything else is included in your experience (Sandals). Sandals has an immense understanding on what the consumer is attracted to when they go on vacation.
Name: Tram Ho Class: IETP – 011 Due date: Mar 4, 2015 HOW TO PREPARE FOR A JOB INTERVIEW A job interview is one of the most important ways of making a first impression. It’s also your opportunity to show your communication skills to the interviewer. To prepare for a job interview, follow these fundamental steps. First of all, research the company’s profile and background in order to be ready to talk in depth about the industry, the organization, and the position you are applying for. Then think of questions to ask your interviewer, it maybe give a good impression of your level of interest in the job.
Human Resources Management For Service Industry Task 1 P1 Understand human resource management Introduction For my first assignment task I will have to provide a proposed recruitment planning portfolio documents explaining the process and procedures involved in people management from organisation I work for. The General Manager from UKCBC Hotel, give me these task to prove that as a trainee Human Resource Manager I know what a recruitment process involves. P 1.1 Analyse the role and purpose of HR Management in UKCBC Hotel HRM definition HR Management is a function which is using tactical and ample approach to manage people work place, culture and environment. An effective HRM enables employees to contribute successfully and efficiently to the overall company direction and the success of the organization's goals and objectives. (D. Nickson, 2007) What involves HRM?
Should any problem arise during a client’s trip (for example, a lost ticket or forgotten hotel reservation) a travel agent will do what he or she can to remedy it. Travel agents may also do promotional activities such as presenting slide shows to groups of people, and attending trade shows. Sometimes, agents travel to the vacation spots they are promoting, so they can offer clients first hand knowledge of those places. Usually, these trips are paid for either by the resorts they are visiting or by the tourist departments of the country where the resort is located. Working conditions: Travel agents usually work in open office settings and sit at desks with computers.
Introduction This report is narrative about the training at the Double Tree by Hilton Kuala Lumpur over a period of three working months. I have been arranged to this hotel as it symbolizes a landmark of quality service and full of challenge. I believe working in a hotel we needed for an individual to succeed and survive in the vicious world of the hospitality industry. Furthermore, Double Tree by Hilton is a best place to put my knowledge and skill to test because this hotel is new hotel and is a fresh thing for our trainee. The agreement between college and hotel is to place me at three operating department; front office, food and beverage and housekeeping department.