Feedback is important to MSM driving school as they just opened a new website and it is vital they make it useable for all ages. If this is not done they show that they are not caring of their customers opinions meaning they are losing customers. Promotion of website When a new business starts a website they need to promote it so that it becomes noticed by the public. There are two types of promotions, online promotion and
1.1 Describe what is meant by internal customers Internal customers can also be internal service providers and they are customers within the company / organisation or directly connected to the organisation or from an organisation that provides shared services. It can be a co-worker, a different department or a colleague from a different department, a service provider or a colleague from a shared service organisation, or a distributor who provides us with products or services so that we serve an external customer. Internal customer service needs to be excellent in order to provide excellent external customer service. There should be good communication between departments and between internal customers, they should work together with a positive attitude following policies and procedures and agreeing on them wherever necessary. This will ensure that goals are met and high quality service is provided to external customers.
To: Angela Drexel, Vice President From: Danielle Sparks Date: April 9, 2014 Subject: Proposal for creating, implementing, maintaining, and updating policies and procedures Attached is my proposal for creating, implementing, maintaining, and updating policies and procedures policies and procedures. I have worked for this company for three years and I notice there is discord daily, employees are trying to figure out what to do and what not to do. There are many days where the office is in total disarray because employees are confused. Management does what they want to do, when they want to do it, and how they want do it; meanwhile, employees are picking up the same traits. The office has been in complete chaos for a while.
By having deadlines set like this, it made everyone accountable and able to have their information or opinion written up in the wiki so we were able to move onto the next stage in a timely manner. In a group task such as this, a major factor would also be the members wanting to succeed. As a group we were all focused on the same outcome, working together and putting our information into the presentation as best as we could. As we were all focused on the same thing, very early on we communicated clearly with our group members. I was heading away on a family holiday for a week and I told the other group members what day I was going away and when I was coming back.
1.2 Within my own job role I support effective communication on a daily basis. Interpersonal skills enable me to interact, resulting in successful communication. Positive relationships with families, friends and my clients are vital in order to meet the individual’s needs and compile their care plan. I may share information with health care professionals on a one to one basis and/or with my client also present. During resident’s monthly meetings, I am able to talk within the group, whilst also ensuring that each individual can hear and understand me.
XLIX Engineering Desigrr Firm 9201 University City Blvd Charlotte, NC 28223 Team Contract (Rev. 07120120t2) Team Purpose: To combine skills to eliminate weaknesses by worklng together as a team to maximize efficiency in the completion process of the projects in 120L-003Team Processes: Distributing the work evenly among group members based on individuals strengths and assisting others if needed because of scheduling issues,problems with assigned work and other special circumstances. Reporting back to the team at minimum by weekly to insure efficient progress among group members. Reviewing work done prior to each team meeting to make sure work is getting done efficiently and on time. Ground Rules: group so that group modifications
He also suggests “having an open communication meeting where the staff themselves run it. Allow for employees to openly discuss challenges and wanted successes” (Spittle, p.32). This article applies to the SMART goal chosen in that it explains how regular staff meetings with good involvement can decrease turnover rate, increase employee satisfaction, and increase the quality of patient
These are very important needs for our company to be successful. And to make sure everyone is on the same page, training is a very essential part for the company. Even if it is a new employee who may have had a lot of experience with sales, it is always helpful to learn more about what is going on. The time frame for the training and mentoring program will last for 2 weeks. In addition to the 2 weeks of training the employee will be paid for their in class training.
Communication Theory Barbara J. Walker HCS/320 7/18/2011 Kristin Thrun INTRODUCTION When working in teams sometimes it can be hard especially when you have one person that doesn’t want to cooperate. It also can be a lot of fun when you get the right kind of people. You may find some people that want to take charge and do all the work instead of working with a team. Then you have the ones that are laid back and don’t care as long as they are working. I enjoy working with a team because you get to meet new people while you are working and it makes the time go by fast.
501 use and develop systems that promote communication Be able to address the range of communication requirements in own role 1.1 As manager of the service a large proportion of my working day is problem solving. I need to communicate effectively with colleagues, individuals that use the service, family and friends of those using the service, advocates and other external agencies i.e. residential managers, health professionals, social services. Daily handover gives all colleagues the opportunity to raise any pertinent issues a free discussion where all have the chance to express themselves. Minutes of weekly staff minutes are signed by all staff to avoid misunderstandings and to ensure that points raised are actioned.