Activity 2.2.docx Detail the methods and procedures that might be used by an organisation to communicate with customers to identify and agree on product/ service specifications. Business plans need to be flexable and be adapted to meet the changing needs of customers so the business can continue to support the delivery of products/services to customer specifications. Customer expectations and needs will change from time to time and will be affected by market trends, fashions and changes in external environments. You need to know who your customers are, where they com form, and what their buying intentions are. Market research and communication with customers is important to keep the organisation informed
This could be ensuring that all staff is using best practice and everyone is working in the same way. What impact would their be on the service provided by the business, with the change on working methods will the service offered to clients suffer or will it benefit the client. Failing to review the impact of change could lead to failing within a business. It is important when changes are being implemented with in a business that staff are fully trained and supported throughout. Most businesses would have a change manager who would implement the changes.
The three types of costs associated with quality considerations are prevention costs, appraisal costs, and internal/external failure costs. Prevention costs are the most effective way to mitigate problems with production quality. Prevention costs are comprised of processes the organization can take to proactively avoid defects. For example, we should ensure our employees have the right tools for their jobs; they have safe working conditions; all new employees are properly trained, and existing employees are continually trained in their areas of responsibility. The Prevention costs will help the organization by providing our employees the tools, training, and procedures needed to reduce the amount of defective products coming off of our assembly lines.
Also having a clear understanding of customer expectations and values is essential, as they are important to meet the demands and thus assists the organisation in achieving their personal goals. As well as customer demands and product development, observing and learning within the industry assists in determining direction and avoiding any mistakes. Simple standards that would be expected by me on the ways in which I organise my time and management of all tasks would be my position as to who I report to, what my daily today tasks are and what it reports are expected from me throughout the day. Knowledge would be an impact on me when it comes to managing time. This is because it prioritises me to set my tasks from important to less important.
Businesses get their worth from how they serve their customers. This will establish the accomplishments of the company. Those individuals who work for the business must be willing to serve. How well employees serve customers verifies the importance of the business. When we execute this, we believe God to meet our desires because we put the needs of others first.
Kudler should have a clear idea of what the data is to be used for and how it is to be treated. “Sure, a customer database has value, and a company can maximize that value in any number of ways -- growing the database, mining it, monetizing it. Marketers can be tempted, despite pledges about privacy, to use collected information in ways that seem attractive but may ultimately damage relationships with customers.’ (Davenport, et al, 2007) It is important to their success as a business that Kudler Fine Foods maintain their relationship with their customers. And by this they should maintain positive relationships with all of their customers. “Market analytics allow companies to identify their best and worst customers and, consequently, to pay special attention to those deemed to be the most valuable.
The quality of services that is an employee gives to a customer is the reason why customers return to the company. “In service firms, where the interface with the customers is broad and intense, all contact personnel must be well attuned to the mission, goals, strategies, and systems of the company. Otherwise they cannot represent their firm well and successfully handle all those crucial contacts, known
This is a major issue because feedback is an essential part of motivating a person and making them feel valued in the company. Employees need to know that their ideas are being heard, and they must be presented with ways to improve themselves or the process as a result. Another, de-motivating factor that is affecting employee motivation is the perception of inequity amongst the supervisors and workers. Workers at the Engstrom have complained that supervisors should not receive
This will ensure that goals are met and high quality service is provided to external customers. 2.1 Describe the products and services offered by own organisation to internal customers Internal customer service is service provided to internal departments in our organisation or to employees in our organisation but a different department or to our service providers or suppliers who work with us to complete certain tasks and achieve certain goals within the organisation. By helping our colleagues and other departments, we are helping the company / organisation succeed. It also helps you develop your personality. Our organisation deals with all the areas of work or service in the (____________) and the (______________) that I work for is (______________).
We will accomplish this by exceeding the expectations of our customers while conserving resources and preserving the quality of the environment. Our goal is to achieve customer satisfaction through excellence service, supply chain management, manufacturing and repair solutions. Through our culture, our drive and the expertise of each individual employee, we are uniquely positioned to provide best-in-class services to a nationwide customer base. (Connection, 2013) Preliminary Problem Statement Preliminary Problem Statement Employees are misusing the