Promote Good Practice in Handling Information in Health and Social Care Settings. WORK BOOK-Unit 1(SHC 31) Unit 1 (SHC 31)- Promote Communication in Health, Social Care or Children’s and Young People’s Settings Unit aim: This unit explores the central importance of communication in such settings, and ways to meet individual needs and preferences in communication. It also considers issues of confidentiality. Credit value-3 Level 3 This workbook covers the following elements: Learning outcomes: There are four learning outcomes to this unit1. Understand why effective communication is important in the work setting 2.
501 .1 - Be able to address the range of communication requirements in own role Health and social care professionals need good communication skills to develop positive relationships and share information with people using services. We also need to be able to communicate well with people’s families and/or carers and our own colleagues and other professionals. It is important therefore, if we are considering a career in health and social care, to gain the knowledge, understanding and practical skills needed to develop effective interpersonal skills. There are several different forms of communication used in a health and social care environment. :Verbal communication Verbal communication uses words to present ideas, thoughts and feelings.
I have to do an appropriate assessment, this is the key to effective management with continence products. The type and severity of the incontinence need to be taken into consideration as well as personal requirements such as the service user's age, gender, mobility, cognitive function and attitude to the incontinence. A continence nurse advisor can assist with the assessment and selection. Considerations include the type and severity of the incontinence, the person's mobility and lifestyle, product disposal or washing requirements, and cost and availability of the
Mandatory Knowledge Questions – level 2 Promote Communication in Health Social Care or Children's and Young People's Settings 1. Identify the different reasons people communicate 2. Explain how communication affects relationships in the work setting 3. Why is it important to observe someone’s reactions/responses when communicating with them? 4.
Be able to meet the communication and language needs, wishes and preferences of individuals. 3.1 Identify barriers to effective communication. Effective communication can only be achieved if the parties involved have an understanding of the information being conveyed, not only that but also an understanding of subject and reasoning. Things that could impede this process could be cognitive impairment; sensory deprivation and disability; medication; external influences e.g. audience, noise, lighting; the service user’s disposition and also the support workers if communicated ineffectively; the use of jargon and language and cultural differences.
The impact on family or friends fear, denial, need for information, need for support. 3.1, Person centred approach, principles of care including dignity, respect, choice,independence, privacy, rights, culture, seeing the person first and the dementia second: focusing on strengths and abilities :preferred or appropriate communication, acting in best interests of the individual: person to person relationship involve the individual in care planning, taking in to account of medical history, e.g., personal, family, medical. 3.2, Reality Orientation approach, validation approach. Use of assistive technologies e.g., pressure mats, door alarms, linked to staff, pagers, personal pendants, Alarms enabling a safe environment e.g. handrails, safe flooring, use of colour/ textures, practical aids use of social environment to enable positive interactions with individuals with dementia, use of reminiscence techniques to facilitate positive interaction, holistic approach , responsive and flexible.
Unit 4222-207 Implement person centred approaches in health and social care (HSC 026) Understand person approaches for care and support 1.1 Define people-centred values. People centred values are about providing care and support that are focused on the individual and their needs. Reading an individual’s care plan gives you a clear understanding about individuals you are working with helps you to promote and provide person centred care and support. Some of which are individualality, independence, privacy, partnership, choice, dignity, respect and rights. 1.2 Explain why it is important to work in a way that embeds person centred values.
Unit 1: Promote Communication in Health & Social Care 1.1 Identify the different reasons people communicate People communicate in order to convey their needs and express their feelings and concerns. This also allows for information, ideas and experiences to be shared, questions to be asked and is an important part of socialising and building relationships with others. 2. Explain how communication affects relationships in the work setting Communication in the work setting can be between colleagues, clients and their families. It can be used to express the person’s needs and helps to develop trust and establish good relationships between care givers, clients and their families.
Principles of health and social care practice In this essay I will be describing the principles and outlining the procedures that are needed to safeguard colleagues and service users from harm I will also state the relevance of legislation, regulations, code of practice and policies and procedures, while defining the importance of them. The theories are also relevant to health and social care; I will state what theory is and how we benefit from inter-professional working also the impact it has on individuals and services what our roles and responsibilities are in an outside work settings. The principles of care provides the foundation upon which the principles of practices are applied, values are subjective and varies from people and culture. Service users should feel valued and recognised as an individual, promoting their rights in a way that enables the service user’s choices, involving them in making decisions to meet their needs taking in perspective their rights to be treated with dignity, and have their privacy and confidentiality respected Data Protection Act (1998) states organisations are legally required to do this, information must be shared only on a need to know basis example if a service user is a danger to themselves or others even if there is a risk to the health and welfare of the care worker etc, then information must be disclosed otherwise personal records must be kept confidential, service users have the right to access information that is stored about them Access to information Act (1985) and freedom of information act (2000) suggest that. Independence must be promoted so that with support they will feel empowered to take control of their own lives, Care workers must engage constantly with diverse ethnic groups to broaden their learning to implement better skills in practice.
Unit 1 P1 Developing effective communication in health and social care. 2014 Introduction This booklet will consist of effective communication in a health and social care environment, it will consist of everything we have recently learnt during our lessons. Health and social care settings include: Hospitals, nurseries, care homes etc. Service users include: Patients, the elderly, children, babies. Communication is important as we will be engaging in conversation with service users as a health and social care professional to create a comfortable environment to allow the service user to trust and open up to the professional, as well as communicating with colleagues and mangers.