Explain the Role of Effective Communication and Interpersonal Interaction in a Health and Social Care Context

311 Words2 Pages
TEACHING CONTENT 1 Understand effective communication and interpersonal interaction in health and social care • Contexts: one-to-one; groups, (e.g. formal, informal, between colleagues, between practitioners and people who use services) • Forms of Communication: computerised, written, oral, special methods (e.g. Makaton, British Sign Language, Braille) • Types of Interpersonal interaction: speech, language (e.g. first language, dialect, jargon), non-verbal (e.g. posture, facial expression, touch, silence, proximity, reflective listening) • Communication variation between cultures (e.g. eye contact, gestures, proximity) • Theories of communication: (e.g. Argyle’s stages of the communication cycle, Tuckman’s stages of group interaction, SOLER). 2 Understand factors that influence communication and interpersonal interaction in health and social care environments • Environmental factors, (e.g. setting, noise, seating, lighting, space, time, positioning) • Factors (positive and negative) (e.g. language needs/ preferences, sensory impairment, disability, personality, selfesteem, anxiety, depression, aggression, submissiveness, assumptions, value and belief systems, jargon, cultural variations, use and abuse of power, effects of alcohol/drugs). 3 Understand ways to overcome barriers in a health and social care environment • Communication and interpersonal interaction: possible strategies, (e.g. staff training, assessment of people who use services needs, using preferred method, promoting rights, confidentiality, defusing aggression, assertiveness, appropriate verbal/non-verbal communication, building relationships, appropriate environment, attitude, confidence) • Aids to communication: Human (e.g. advocates, interpreters, translators, signers), technological aids (e.g. hearing aids, text phones, minicom, voice activated
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