Nvq Level 2 in Health and Social Care

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Mandatory Knowledge Questions – level 2 Promote Communication in Health Social Care or Children's and Young People's Settings 1. Identify the different reasons people communicate 2. Explain how communication affects relationships in the work setting 3. Why is it important to observe someone’s reactions/responses when communicating with them? 4. Identify barriers to effective communication 5. Explain how to access extra support or services to enable individuals to communicate effectively 6. Explain the meaning of the term confidentiality 7. Describe the potential tension between maintaining an individual’s confidentiality and disclosing concerns Promote Equality and Inclusion in Health, Social Care or Children's and Young People's Settings 1. Explain what is meant by: - Diversity - Equality - Inclusion 2. Describe the potential effects of discrimination 3. Explain how inclusive practice promotes equality and supports diversity 4. Explain how legislation and codes of practice relating to equality, diversity and discrimination apply to own work role 5. Give a couple of examples of indirect and direct discrimination 6. Describe how to challenge discrimination in a way that promotes change 7. Where would you go to seek advice and/or guidance related to any equality/diversity related issues that may arise Promote Good Practice in Handling Information in Health and Social Care Settings 1. Identify legislation and codes of practice that relate to handling information in health and social care 2. Describe features of manual and electronic information storage systems that help ensure security and explain why it is necessary to have such systems in place 3. What issues might arise in relation to record keeping/data collection and where would you go to seek advice and/or guidance concerning these things? Promote Person Centred Approaches in Health
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