Conflict Management in the Workplace

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Literature Review: Conflict management in the workplace Alicia Carbaugh BUSI 501-Executive leadership and management Professor: Dr. Kimberly Anthony December 14, 2012 Abstract This paper will explore the basics of workplace conflict and its five styles of conflict management that include competing, collaborating, accommodating, avoiding, and compromising. Managers can use one of many different styles when attempting to resolve conflict; nevertheless, it is important to know there is not one style that fits all situations. The style that mangers choose does have a direct impact on job satisfaction. Research will show that conflict management in the workplace is inevitable. The importance of effective conflict management in the workplace is something that a manager, supervisor, and executive have to the deal with employees. Introduction Conflict is unavoidable, but it is important to have a conflict resolution strategy in place to deal with these situations when they arise. Examining why the study of conflict is important will allow a manager, executive, or supervisor to unpack the skills and knowledge to see what brings on a destructive move, and builds more efficiency at work. It can involve incompatible differences between parties that result in interference or opposition. Such differences can serve as an influence for positive change, or lessen productivity in the work environment. When people work together for more than eight hours per day, disagreements can arise, but the manager must deal with the circumstances properly. Conflict in the workplace can have a much wider and deeper effect than just the people involved in the actual conflict. It can affect the profitability and sustainability of the business if not managed properly. The following topics will be covered in this paper about managing conflict in the workplace. This
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