Effective Use of the Grievance Procedure for Settlement of Disputes

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Effective Use of the Grievance Procedure for Settlement of Disputes HR 586: Labor Relations April 6, 2012 Thesis Conflicts may rise in the workplace how they are handled is critically important. In order to solve a dispute in the workplace there has to be a solution that makes sense when determining the facts. The best way to settle disputes is through a formal process called a grievance. In fact, every organization should have a grievance procedure established in order to ensure that every employee gets and/or reaps the same benefits. “Grievance Procedure is a step by step process an employee must follow to get their complaints addressed satisfactorily. In this process, the formal (written) complaint moves from one level of authority to the next.” The purpose of this process is to ensure the organization creates a working environment where employees may perform his/her duties to the best of their abilities as it relates to their assigned duties and responsibilities. In this paper, I will discuss the effective use of the grievance procedure for the settlement of disputes. HR 586: Labor Relations Course Project I. Various Types of Grievances There are various types of grievances that can come into play in the grievance process, usually depending on how they transpire. Grievances more times than not, are usually job related, and is a symptom of an underlying problem. Following includes the various grievance types that are explained with intentions: * Individual An individual grievance is the complaint made by an employee about management’s actions. As a result of managements actions the employee feels that they have been treated unfairly. This is described in the collective agreement. For example, say the payroll department makes a mistake with a calculation on an employee’s paycheck, this affects that paycheck

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