Managing Interpersonal Conflict

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Case Study: Managing Interpersonal Conflict The case study “Managing Interpersonal Conflict” examines ways to identify conflict in the workplace and identifies strategies and methods to handle and resolve conflict. Throughout this paper I will analyze the strategies to manage interpersonal conflict described by the authors analyzing their positive and negative characteristics. “Managing Interpersonal Conflict” identifies three general approaches to conflict management: 1. Bargaining behavior: This behavior is mostly used under interdependence conditions and imbalanced power. Positive: The goal is to get an acceptable negotiation rational to both parties. Negative: The persons involved seek for acceptable compromises and not for solutions. This strategy only provides a temporary answer, it doesn’t resolve the issue. The bargaining behavior is an uneven approach to solving conflict because its outcome is always a win-lose situation in which only the demands of one of the parties are fulfilled. In this approach there is always a loser. A better approach would be one that ends in a win-win situation, where both parties are satisfied with the outcome. An alternative strategy to obtain a win-win resolution is principled negotiation. As described in “Getting to a Yes” this negotiation style uses an integrative approach where both sides’ desires are fulfilled by focusing on interests and using objective criteria. 2. Controlling behavior: Usually used when one side or the other has higher power but, the interdependence requirements are more flexible. There are 4 ways to control interpersonal conflict: 1) Preventing interaction or reducing its frequency: This strategy can be used when emotions are high and there is not other way to control the adversaries than separating them. Positive: Separating the parties reduces
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