Conflict, Decision Making, and Organizational Design

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Negotiation is a process in which two or more independent individuals or groups who perceive that they have both common and conflicting goals state proposals and preferences for specific terms of a possible agreement ( Hellriegel & Slocum, 2011, pg 395). Conflict is inevitable when there are differences of opinion. Leadership needs to recognize the signs of conflict and resolve it. There have been instances where management has avoided conflict. Many of these instances are a result of not knowing how to resolve the issue. Case: Vendors for Starbucks is contracted to deliver and put product away. The delivery window is from 12 am to 4am, allowing time for nightly operations to be done. The vendors have been arriving at 9pm, and expecting us to put the order away. The order consists of over two hundred pastries, and 200 gallons of milk. The discrepancy or conflict is vendors arriving before delivery window. The vendors have been winning, because the business is still open. The employees are responsible for putting the truck away. This is an example of intra group conflict. Hellriegel & Slocum, 2011, states “intragroup conflict refers to disputes among some or all of a group’s members, which often affect a group’s dynamics and effectiveness” (pg387). Discuss how you could apply negotiation strategies to address potential conflicts in the workplace. Conflict happens daily, whether it happens individually or between two or more individuals. Conflict can be bad or good depending on how an individual or group respond and understand conflict. Conflict when viewed results from caring. When each person involved in the conflict needs something. Each person becomes frustrated because he or she realized that he or she has to give up something that he or she likes or cannot obtain something that he or she desires. There are different levels of conflict, these are:

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