Outcome 1- understand why communication is important in an adult social care setting. 1.1- Identify different reasons why people communicate: There are many different reasons as to why people communicate. We communicate to express and share ideas on a topic,we communicate to show our feeling need and wishes and also our preferences. We have to also communicate to share and gain information while also getting to know one another. 1.2- Explain how effective communication affects all aspects of working in an adult social care setting: Effective communication can affect many aspects of work,effectively communicating can help build levels of trust,help recording and reporting incidents, aid participation and help with service provisions.
Effective communication and interpersonal interaction between individuals is important in all situations in society, such as in health and social care settings such as hospitals, nurseries and care homes. Both theories of communication can be taken across into health and social care settings to help communication and interpersonal interaction between health and social care professionals and service users be as effective and as possible. The first theory I will be talking about is the communication cycle which i discussed in P2. The communication cycle is a type of code that requires you figuring out what the other person is trying to say and what their behaviour means. This theory would allow service users and health care professionals to communicate more easily and effectively.
301 Principles of communication in adult social care settings Ai Identify four different reasons why people communicate - We communicate to build relationships with people; families, friends, colleagues and with your residents. - Communication is the way we express how we feel and give our opinions. - Communication is used between people to exchange ideas, facts and impressions. - We also use communication to give people guidance and reassurance. Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals It is essential to have good communication between your colleagues and any other professions involved in the care of an individual.
Unit 1 Promote Communication 1 Understand why effective communication is important in the work setting. 1.1 Identify the different reasons people communicate. We communicate all the time to greet others and socialise, to express our needs/feelings and or concerns, to share our ideas, to pass on information, to reassure others, to build relationships with others, to ask questions, to share our experiences. Communication can be professional or personal. It is important in social work environments that information is recorded so that if it needs to recalled later on for legal reasons it can be.
Unit 1: Promote Communication in Health & Social Care 1.1 Identify the different reasons people communicate People communicate in order to convey their needs and express their feelings and concerns. This also allows for information, ideas and experiences to be shared, questions to be asked and is an important part of socialising and building relationships with others. 2. Explain how communication affects relationships in the work setting Communication in the work setting can be between colleagues, clients and their families. It can be used to express the person’s needs and helps to develop trust and establish good relationships between care givers, clients and their families.
More of a connection can be made using oral communication as it allows those who are speaking to see each other’s facial expressions and body language, interest can be shown through using eye contact, the correct body language and tone of voice. Oral communication can be used in formal and informal environments. When communicating two people in a care setting are communicating orally they tend to give information, obtain information and exchange ideas. Important information may have to be given at hospitals if a doctor has to give important information out to a patient or other hospital staff for example a doctor may have to tell a patient information about an illness they may have or about the medication that they are taking, giving this information formally can help to comfort the patient and make them feel at ease about any worries that they may have had. Obtaining information in a care setting is vital as for example, in a care home an elderly person may be describing symptoms that they may have, it is important for the care workers to make a decision on what is best for the service users’ needs.
501 .1 - Be able to address the range of communication requirements in own role Health and social care professionals need good communication skills to develop positive relationships and share information with people using services. We also need to be able to communicate well with people’s families and/or carers and our own colleagues and other professionals. It is important therefore, if we are considering a career in health and social care, to gain the knowledge, understanding and practical skills needed to develop effective interpersonal skills. There are several different forms of communication used in a health and social care environment. :Verbal communication Verbal communication uses words to present ideas, thoughts and feelings.
This is because the service users need to be able to communicate well with the carers. Interpersonal communication skills are oral, written and nonverbal methods. However interpersonal communication is usually face-to-face communication which could involve different numbers of participants which could even be in a small space like a consulting room where the service users and family members may have to go to discuss issues with staff in the residential and nursing
The child may have hurt themselves and by communicating with the nursery staff they can get the help that they need. They also need to be able to communicate with you if they are having any trouble at home or even at the nursery with other children or other members of staff, so that you can try your best to help them solve these issues or atleast get them the help and support that they may need. Communication is also very important as it is a form of learning this could be helping the child understand the difference between right and wrong and the helping them gain the educational knowledge that they should be recieving while they are in your care in an nursery. Staff - Staff: Members of staff communicate with each other so that the day to day running of the nursery goes to plan, it is important to talk to each other so that you can pass important imformation about the children to all the staff in the room that need to know ie: if a child is sick and has medicine that they need to be taking or if a child has any dietry requirements etc. They also should inform eachother of any falls or accidents that the child may have had so that if you are on your break or have finished your shift then atleast the handover to the childs parent or gaurdian can be as informed as possible so that anyone in the room can tell parents if their child had a fall and what happened not just say "i do not know i was not there when it happened but i think that they may have fallen etc" this makes the whole room look
Warm up take indicates that you value them Develop trust and confidentiality This may mean use of slang shortened words, cursing as well as inside jokes with family and friends. As a health and social care professional should stay clear of informal communication to a patient excluding the fact that the patient which is being treated id familiar. If a professional uses informal communication the service user might get the wrong idea and feel disrespected. If this is the case the professional has failed to create rapport and a positive and comfortable atmosphere. Non – Verbal communication Usually within a certain amount of minutes of meeting someone, we usually have already passed judgement ‘professionals are able to tell a service users emotion we can figure out what the personal is thinking.