Cke Company Essay

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IST 530 Case Study : Business intelligence at CKE restaurants Wong Tsz Wun, Raymond California InterContinental University Abstract The article is about how the CKE Company used Business Intelligence System (BIS), known inside the company as CPR, to rescue itself from bankruptcy in 2000 and started turning into profit in 2003. When introducing its new product, the Monster Thickburger, across the US market, CKE was confident that it was going to boost the sales and profits at restaurants without affecting sales of other burgers. By using CPR model, CKE was able to monitor the performance of its Monster Thickburger in test markets, and after the results exceeded initial expectation, CKE decided to launch this product on the market. Sales increased immediately. It was obvious that BIS was needed for CKE in making strategic decisions about monitoring food costs, closure of underperforming stores, improving data quality, and thus enhancing operations and bottom lines. The importance of BIS also underlines in focusing on a company’s performance indicators such as sales and cost of sales, underperforming or over performing business areas, and historical and future trends. Introduction Most Americans will consume any food regardless of the calories, nutritional value and health related consequences. The Brain behind the Big, Bad Burger article mentions the importance of using a Business Intelligence System (BIS) which “provides them with insights, not just mountains of data”[1]. Business Intelligence gets its strength from being able to pull data from disparate sources store it for use in a loosely coupled way, and then pull it out in an accurate and meaningful way. Organizations can pull data from customer surveys and sales reports; however, this information is useless without a framework. Jeff Chasney, CKE’S CIO clarified this point further by stating

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