The DRP would not be a complete document without the BCP. The DRP will note how the business’ functional recovery will be performed. The plan will state compartmentalized recovery strategies for specific systems in a step-by-step method. The purpose of the DRP is to provide a documented means of restoring the integrity of the IT systems and provide a measure of protection against human error. If a disaster strikes, the normal operation of the business is suspended and replaced with the operation noted in the DRP.
Also, it helps avoid potential problems such as failure to respond to an incident appropriately because the plan was not up to date. Maintaining business continuity/disaster recovery plans as part of an existing change management program can increase the likelihood that BC/DR plans will receive the attention they deserve. Change management is a key strategy in conjunction with the business continuity/disaster recovery maintenance process. By including business continuity and disaster recovery plans as part of your firm's change management process you can ensure they are always up to date and ready to use when a disaster strikes. Evolutionary Change Management is the continuous cycle of review and update of all existing and new Services introduced for inclusion within the business's BCP Life Cycle, Every major
The use of such a machine would alleviate the risk of employees altering checks for personal gain. 4. Physical controls: Protecting your assets is critical to the internal control process. It is to be noted that your current use of a safe for payroll checks is one useful implementation of this control. However, it is strongly recommended that you implement some further physical controls.
These goals are accomplished using tangible countermeasures ranging from fencing and lighting to electronic surveillance equipment and carefully defined policies and procedures. The basic concept of physical security is to create barriers or obstacles that will protect people, their assets, and the environment. While people are not always the threats that businesses fear, natural disasters are a big part of their problems depending on the areas they live in. Physical security can’t prevent everything but creating protocols and ways to back up systems or to create a way for these businesses to rebuild without completely losing their business is a way to protect. To be prepared for anything is hard to do but with research and good instincts a business could be and feel safe from manmade and natural disasters.
What are the specific regulations and safe working practices and procedures that apply to your work activities? Specific regulations and safe working practices are laid out in company manual along with procedures for work activities. It is important to identify all hazards and risks before work begins to avoid danger. Risk assessment identifies hazards and their risks. Method statements establish safe working systems such as permits to work etc to control the risks.
Explain how an organisation monitors customer service against the standards set (16 marks) Monitoring customer service against the agreed standards is important to ensure the customers’ needs are being met and problems arising are being dealt with so they do not arise again. Many organisations monitor customer service via feedback. This feedback can take the form of after sales or service questionnaires or can be more informal such a phone call after a customer has bought a product or used a service to check they are happy and there is nothing the organisation can do to help further. Calling customers or speaking with them in person can be a useful method for collecting qualitative data on how and organisation is seen by their customers. Organisations collect a wealth of data on their customers during there day to day interactions.
I believe that both Lean and Six Sigma will be useful for BBM in completing their Project of improving customer satisfaction index and reducing overall customer wait time. BBM can use the Lean approach by understanding their existing processes and looking for ways to eliminate waste. Waste should be viewed from the customer’s perspective and defined as any action in the current processes that the customer would not be willing to pay for. A key component in the Lean approach is to determine what matters to the customer. Some potential examples of waste in the BBM case are: (1) Using both sales associates and mobile phone specialists in the Customer Engagement Process, (2) Time associated with entering customer information into the system and time to validate and process entered information, (3) Cost associated with holding accessory inventory or lead-time associated with ordering accessories not available upon request.
This comprehensive standard is intended to help organizations proactively protect customer account data. The PCI Security Standards Council will enhance the PCI as needed to ensure that the standard includes any new or modified requirements necessary to mitigate emerging payment security risks, while continuing to foster wide-scale adoption. Q: What measures AirTran management has taken to tackle PCI issues? A: MEASURES TAKEN TO TACKLE PCI ISSUES: * AirTran sought a technology solution from Stealth watch that would provide increased network visibility across a widely scattered environment. * AirTran seek a great help for operational awareness and to enforce the policies that would increase accountability to achieve PCI compliance.
The company’s objectives include continuing to secure sustainable growth through acquisitions and then attain successful integration of those acquisitions. In addition executive management seeks to improve the company’s business activities by implementing infrastructure improvements, improve the quality of customer service, and lower operating costs. Although these objectives are of significant importance the executive managers also recognize the need to implement financial strategies to reduce risk and to implement a strategic growth management plan. Functional Tactics Functional tactics are derived from the company’s business strategy
Organise personal work environment When creating an electronic presentation, it is likely that you will be working at a computer for an extended period. Employees are required to make an active contribution to ensure that their workplace is safe. Occupational hazards associated with sitting at a computer need to be identified and controlled to reduce injury in the workplace. Your workstation must be comfortable and designed to carry out your tasks safely and efficiently. You will also need to organise your work so that you are not doing a repetitive task for a long time.