As a professional we have to pay very close attention to what the client is trying to say with verbal and non-verbal communication. A lot of times the worker has a lot going on and doesn’t give undivided attention to the client; which leads to miscommunication and not being able to focus on the clients problems. A great way to practice and maintain great listening skills is to have good eye contact with one another, one person talks while the other listens, and to have good body
You have to treat everyone equally while still taking into account the individual needs of the audience. Moving and appearance This is the way you walk and it’s the way you present yourself. For e.g. if you have your back turned and your talking this could bore the audience because they can’t understand what you are saying and the words aren’t sinking in. Where as if you’re facing the audience and speaking with a clear voice this is presenting yourself well and this is called appearance.
If something is not the way a customer wanted it to be, we try our best to accommodate the customer. Rather than being hostile, this company embraces correction and uses it as a learning tool. Being precise about what will be provided is key to reducing complaints. During operations managers will always be on site. That manager and key staff member will asked the customer before, during and after the event is there anything they would like to change.
On occasion there are self-awareness unexplored problem areas that the counsellor encounters with a client. This could be the counsellor struggling to show acceptance to the client as they are discussing a belief with the opposite opinions of the counsellor. Transference and counter transference (where the client or counsellor see traits of individuals personal to them for various reasons and experience conscious or unconscious feelings towards the other) is also a problem are in counselling which continuous training and supervision sessions are needed to reflect on and discuss supported clients. This is a chance for the counsellor to discuss and reflect on their work with a supervisor. An opportunity to explore feelings, prejudges or develop self-awareness is essential to empower the counsellor to support their clients safely, positively and
This is the ability to be you without pretence or façade. This is also called genuineness; it is the most important attribute in counselling according to Rogers, in this the counsellor is keen to allow the client to experience them as they really are, the therapist being authentic. Unconditional Positive Regard: (UPR) this is a non-judgemental, Respecting and accepting the other person as they are, Rogers believed that for people to grow and fulfil their potential it is important that they are valued as themselves. The counsellor has a genuine regard for the client, they may not approve of some of the client’s actions, but the therapist does approve of the client. The therapist needs an attitude of “I’ll accept you as you are.” The therapist must always maintain a positive attitude to the client at all times.
As more is learned about causing factors the helping skills will change according to the diagnosis of the client. However the interpersonal skills such as; communication, trust worthiness, compassion, and a caring heart will not change. These are skills that cannot be taught but must exist in order to be an effective helper in the human service field. A helper must remember that in the end the result that everyone is looking for is a solution to the problem at hand right now and how to prevent the client from running into the same problem in the
I like to watch their facial expressions and body language to identify if they are comfortable and understand what I have to say. I am patient and look to the receiver for clarification that they understand what I am saying. If I am unsure of any message or instruction I ask people to repeat so that I don’t misunderstand what is being said. When I am talking I make sure that I am calm and clear to help the receiver to understand me, I often use hand gestures or if I can I like to show people what I am talking about. I make sure that I am clear on instructions, times, dates or location and if appropriate I like to have it written down.
When promoting effective communication you should ensure that you have all the information on how the individual prefers to communicate, and to be very aware of the environment, ensure there are no distractions, for you or the service user. Be sure you have enough time to listen as you do not want to appear to be rushing them as this may seem to them that you are not really interested in what they have to say, and this could affect their relationship with you and if they need to speak to someone they trust about an important issue they will have doubts about coming to you, which could
Counselling will offer support in ensuring employees reach the required standards of their roles and to be more independent and capable of resolving their own problems. 2. Any employee who is identified by management for counselling will not be disadvantaged in any respect. 3. Conducting counselling discussions is