The internet has three main advantages compared with traditional retail outfits- these are: 1. Convenience- shopping online saves time including travel time, the cost of the park charges and the hassle of standing in the queue at the checkout. 2. Choice – have the ability to access to a massive range of products and services from all over the world, this can be gained through using the internet for shopping. This is the by the far the biggest advantage over the internet.
Among the many benefits to Kitchen Karousel, this solution offers reliability and ease of use. The premise is that Kitchen Karousel requires more than just getting a customer through the basics of the checkout process. Kitchen Karousel is investing a considerable amount of time, effort and money to find a customer so when the customer is ready to make their purchase, it's critical that Kitchen Karousel has a system that encourages the customer to buy more products instead of expediting them out of the sales funnel. Premium Web Cart offers a multitude of built in techniques that can be implemented. Once the customer comes to the website, they can browse through the specialty products until they find the product(s) that they are interested in purchasing.
Both methods enable the shopper to compare pricing. Online access allows the shopper to narrow the search by price, regardless of the numerous different websites offering the same item. With brick and mortar shopping, the purchaser can browse sales ads and flyers as well as call the various merchants that offer the item to inquire on pricing and availability. Although a bit more time-consuming than the speed of the Internet, this would prevent multiple trips to several different stores. This presents the brick and mortar shopper with comparable convenience.
Calyx can run a mass of online ads in a short period of time such as before busy holidays like Valentine’s Day and Christmas even on a relatively tight budget. • Calyx could differentiate their brand and products from other major competitors who have been advertising extensively through mass-media. • Since Calyx has already received orders via their website, online advertising could make customers have a seamless shopping experience. And it could prevent customer secession and customer complaints. • Calyx could track and receive more accurate feedback through internet advertising.
Having an online website is great advantage as It allows customers to shop at all hours and have access to purchase all products. If for example you go into to buy a product and it is out of stock you have the option to go online and still get what you need. Additionally, the option to shop online addresses the various different customer demographics, such as individuals who are disabled, as online shopping could make shopping for groceries and other necessities a lot easier for such individuals. Therefore it is evident that technological factors have increased customer satisfaction by providing customers with an alternate shopping method. The stores can be affected in either a good or bad way by Technological factors.
The return process is generally easier in a store and it is definitely faster. Returning in a brick and mortar store usually involves going to the customer service counter with your item(s) and getting the money back in the form you paid for it. Most stores have their return policy listed close to the cash registers and will require a purchase receipt. I have noticed that the stores that allow returns without a receipt generally will give you a store credit in the form of a store gift card or gift certificate. Returning at a store is faster because all it takes is a drive to the store and going through their return procedure as opposed to waiting for your returned item to ship and for the appropriate department to process the return and credit your account or credit card.
5. (TCO 6) Define e-Procurement. (Points : 35) e-Procurement refers to web based procurement networks in which case one or multiple businesses source out their suppliers at the lowest possible price. e-Procurement can cause a lot of issues for buyers that purchase things individually. In a lot of cases, buyers engage in maverick buying in order to save
Comparison to other innovations mentioned at the end of the case. At the end of the case Ives mentions the way customer services have transformed due to customer convenient and cheaper fulfillment alternatives. Some of those technological innovations in those fields could be compared to web-based shopping and online grocery shopping and sometimes they cannot be. Banking: Banking could be compared to buying a commodity. Instead of going to the clerk, one can go to the ATM and withdraw money.
Also online is convenient for some consumers to shop in the comfort of their own home. Consumer could go to the web site directly and purchase their brand of King’s syrup either in glass bottle with the new vibrant colors or plastic bottle with the easy squeeze handles. Also the potential buyer would come across deals when purchasing online. The marketing distribution channel will go under intensive distribution. By the product almost obsolete on the shelves this would be the time to do intensive distribution of having the product on every shelve where potential customers would buy the product.
It also provides recycling options to its customers2 * Price: Timbuk2 offers a considerable range of prices, with the custom messenger bags being slightly costlier than the new laptop bags, as the custom messenger bags provide wide range of choices * Sale/Availability: Timbuk2 has a company website that offers a multitude of options for customers to design their own bags with great ease of navigation, order tracking, store locators and finally hassle free payment options. New Laptop Bags While all factors listed above hold good for the new laptop bags, the product, cost and the delivery