301 Principles of Communication in Adult Social Care Settings

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Assignment 301 Principles of communication in adult social care settings 18.06.12 Task B Case study You are a social care worker and a service user, Hannah, tells you that she is unhappy taking her new medication as she thinks she does not need it and so she is throwing it away. You know from her care plan that Hannah does need to take the medication regularly and gets confused. Hannah begs you to keep this confidential and not tell anyone especially her daughter, who she sees regularly, as her daughter will be very angry. Bi How would you explain the term ‘confidentiality’ to Hannah? Whilst it is Hannah’s right to make decisions for herself and choose to take the medication or not, in this case from the information given it could be detrimental to her health and therefore I would explain to Hannah that the information given to me in confidence; through Hannah not taking her prescribed medication she may be at risk of harm and therefore I would need to pass the information on to my Manager to ensure her wellbeing is being addressed. It is Hannah’s choice who she shares information with and I would give her my assurance that the information would not be shared with her daughter unless she consented to it. Bii Identify the range of people who may need to know about Hannah’s situation, and describe any tensions that may occur if the information is shared. The range of people that would need share the information would be those directly with her care, healthcare professionals including her GP who can work with Hannah to help her understand the benefits of taking her medication. If the information was shared with the daughter this could cause upset and potential breakdown of the relationship. Hannah has the choice to inform her daughter or not. Biii Describe ways to maintain confidentiality in day to day communication. Any discussions I may

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