SHC21-1.3 - Individuals Reactions. Observing individuals reactions whilst communicating with them is very important as you need to be aware of causing offence to those individuals, which is exactly what you do not wish to do. When you talk to adults or children you must take into account their feelings, opinions, culture and what they would like to say. Be patient and give them time to talk to you about what they are feeling. Always be sensitive and understanding, you may have to adjust or adapt what you want to say by ensuring you say it the right way to convey your message, your feelings or ensure opinions are expressed clearly with no misunderstanding without giving offence to the individual.
When communicating with a group, it is important to be stood up in front of the group so that they can all see you and it is important to make eye contact with all of the group and not just focus on one person otherwise the rest of the group will lose interest. How can emotion inhibit and improve communication? Emotional Barriers are the major category of barriers that may make effective communication difficult. These barriers are basically characterised by suspicion, mistrust and fear. While a little amount of fear and lack of trust might be necessary, excess of these things is not good and prevents one from doing a lot of things including difficulty in communicating effectively.
2.1 – The most basic method for communicating information and knowledge is verbal communication. This is effective, but has certain drawbacks – it’s hard to monitor who has received the information, and almost impossible to ensure that our large and diverse membership all are aware of what they need to know. Written information is much easier to track and, if displayed correctly, can ensure that all reasonable efforts have been made to communicate the information to a wide range of people. 2.2 – To select the most appropriate technique and method you must first identify what the information is and how complex it may be – the more complicated it is, the more likely you are to need some form of written or non-verbal information. You also need to identify who needs to know this information, how many people you need to reach, and how important it is that they receive it.
If unable to communicate service users would be denied this right. In my role as a volunteer I must communicate effectively with all manner of individuals and I have to be aware of how my non verbal communication can be off putting to some individuals. For example, my height can intimidate, my accent can be misinterpreted as aggressive/authoritarian, my tattoos and clothing could be seen as a comfort to someone who identifies with that fashion. All of these issues can impact on communication with an individual who has specific communication needs. By ensuring that I am on same level by sitting down, and by speaking slowly, clearly and calmly, I can ensure that the individual is comfortable and happy to talk to me.
Light sufficient: light sufficient environment helps in communicating with disable people such as hearing impaired person, this would allow them to see and understand what the career is trying to communicate across to the client and in a case of sign demonstration it will help to create visibility for the client. Noises: a noisy background is a factor of distraction therefore hindering the possibility in establishing good communication. Quiet environment: help promote effective
Those learners that are nonverbal use various methods such as expressions, hand signals etc. also if you’re not picking up the signs or their reactions you’ll be putting yourself at risk or them by making them angry or making them feel insecure so that something bad could happen so it’s always good to observe everything and be aware individual’s reactions. Outcome 2 understand how to meet the communication and language needs, wishes and preferences of an individual. 2.1 So you can communicate in a way to enable them to stay safe and enjoy opportunities within informed choice and with respect. 2.2 Verbal- language Non-verbal- written, pitchers, sign language, PECS.
HSC3029 1.1 If an individuals communication needs are not met it could affect all parts of their daily life. As a care assistant the ability to communicate well with a individual is the basic requirement of my job. By meeting the individuals communication needs it can help to break barriers and make the individual feel wanted and included. When an individual is upset it can make communication difficult, by being aware of how the individual best communicates it can help me diffuse an upsetting situation as quickly as possible. All individuals have the right to communicate through their chosen method and their choice should be acknowledged and respected when supporting them.
Poor communication will make people feel at least let down and ignored to very angry and upset. The better the communication the better people work together and the better people’s needs are recognised and taken into account. 2.2 Describe the factors to consider when promoting effective communication There are many different factors to consider for effective communication, You have to take into account peoples basic understanding of the subject, If you talk down to people they will get upset yet if you don’t explain enough they won’t be able to follow and understand. Communication is best tailored to suit each person. Other factors to consider are: Language - there is no point in talking in computer code if the other party has never used one.
To maintain confidentiality, it is possible to use a tool such as a survey. People who might be scared to tell the truth because of reprisals would then have another safer option compared to coming out of the crowd. Article Source: http://EzineArticles.com/652778, retrieved 01/10/2013.
Effective Communication CJA/304 Communication is simply the exchange of ideas or thoughts between two or more people. Most often, we communicate with little effort. Other times we struggle to communicate because of the circumstances regarding the conversation, such as being nervous while giving a public speech. In criminal justice, effective communication is essential. A police officer must have strong communication skills to conduct a successful interview.