Crisis Management Communication Plan Jennifer Callahan HCS/350 February 25, 2013 David Catoe Crisis Management Communication Plan * The health care system is responsible for preparing for a potential crisis on a local, multistate, and national level. Crisis may include national multistate disease outbreak investigation or environmental crisis, unknown infectious agent with potential to spread to the United States, site-specific, and bio and chemical terrorism. (Reynolds, 2002). Communication dynamics change during this time as stress levels increase. Hospitals can prepare a plan ahead of time to resolve potential communication challenges.
In addition, some people may give false information, which is why some researchers like to stick to interviews and experiments for increased accuracy. Positivists favour questionnaires, as they tend to be reliable. They are also representative so it can be easy to generalise in most cases. However, questionnaires present a range of practical issues that can affect the reliability. For example, with postal questionnaires the researcher cannot be sure whether the respondent has actually received the questionnaire.
Also, because some clients might be traumatized, it is important for the crisis worker to be comfortable in dealing with stressful situations. It is important for the crisis counselor to identify the problems a client presents by asking open ended questions in order to figure out the most information possible on the precipitating event. Questions that begin with “what” or “how” are the most effective in a case. (Kanel, 2006, p. 73) For example, “How may I assist you?” or “What do you believe is the primary problem?” Even though close-ended questions allow the interviewer to gather factual information, they should be aware that they might make the client feel attacked or defensive. (Kanel, 2006, p. 73) A crisis worker should always act in an ethical way.
Crisis Intervention ABC’s Melissa Tullock 0ctober 23, 2012 Professor Latasha Garner HN 220 Crisis Intervention ABC’s Everyone eventually experiences moments of crisis that might vary in content but tend to share certain characteristics. Crisis usually entails threat, loss, and the unexpected. Different theoretical approaches have been offered for helping those working through crisis. Overall, the most effective approaches tend to follow a brief therapy model that stresses the event isolated from other issues and seeks a plan of action to mitigate the crisis (R. Grice, 2010). The A-B-C method of crisis management consists of three stages: A, achieving contact; B, boiling the problem down to basics; and C, coping (Kanel, 2007 pg.
b. Notify the next higher headquarters of the injury, illness or disease and the circumstances involved. c. Initiate action to ensure a line of duty investigation (LDI) is completed in accordance with AR 600–8–4 and included in the Soldiers request for incapacitation pay. The unit commander
The relationship and openness with the media as an organization or as an incident commander can often help to steer the objectives of the crisis management. Whether the objective is getting out important information to those affected by the crisis or presenting a narrative to the public about the actions that took place, the media and their outlets are going to play a major role. It is certain that there will be a number of agendas placed on the table as well. With mutual respect, open flow of information and understanding of each other’s needs, the media on its own can more than assist in supporting the safety and protection of all parties involved with the stories and content they
If the agency had more notice from the evaluator, the evaluation process would have been more reliable. What issues and challenges might the evaluator face? The training project may be lacking in policies and procedures. The evaluator may have to decide if the data collected by the agency is
Some hospitals may turn lobbies into patient receiving areas and open hallways will accommodate patients beds. Hospitals need a plan to evacuate and receive patients. There are four goals to help during a disaster and they are: to assess the needs of disaster populations, match available resources to those I need, prevent further effects and implement strategies and evaluate the effectiveness (Noji 2000). Poor communication during a disaster, trauma or crisis can affect the safety of a patient. Communication dynamics differ between a disaster, trauma and crisis because they are all different situations.
By effectively getting your message across, you communicate your thoughts and ideas successfully. When you are not effective, the thoughts and ideas that you impart do not certainly display your own, creating a communications breakdown and producing barriers that can cause problems in reaching your goals personally and professionally. The Importance of Communication For communication to happen it must move from a sender to a receiver. This must happen regardless of the structure of communication. For communication to be successful it has to be understood by the receiver and the ability to be replied to.
This could all affect the research as it means that it could affect the final result. Other issues that could occur in picking methods would be practical and would be things like time and money that it would take to carry out the research. Others would be the funding bodies that could effect what topic that has to be researched, therefore only certain methods can be used for certain topics. Also, there could be the issue of gaining access to the participants as they could be secretive in the information that they reveal. More issues that could occur would be ethical.