You will be able to demonstrate that you can communicate and interact effectively during one-to-one and group interactions Advice on achieving learning outcome Read the assignment brief more than once to ensure that you understand what is being asked of you and make notes. Ask tutor for clarification if you do not understand what is being asked of you. You can research using books, handouts and the net. Always ask permission from setting manager before carrying out risk assessment and get a witness statement signed to clarify that you have carried out the task. Always follow the Protection Data Act and never pass on confidential information to others.
Assignment 301 Ai. Four reasons why people communicate could be: to reassure someone, to relay information, to express a feeling or to encourage somebody. Aii. There are many ways in which effective communication can affect relationships in an adult social care setting between the individuals using the service and the care workers. If an individual using the service expresses there needs clearly and accurately it can help build up a better understanding between them and the care worker as they can attend to the individuals needs easier.
201 Principles of communication in adult social care settings Assignment composition Assignment overview In this assignment, you will complete tasks to demonstrate your understanding of the importance of communication in adult social care settings, and ways to overcome barriers to meet individual needs and preferences in communication. You will also address the issue of confidentiality. Tasks There are two tasks to this assignment. A Short answer questions B Poster This is a summary of the evidence required for the unit. Task Evidence learning outcomes covered A Short answer questions 1.1, 1.2, 1.3, 2.1, 2.2, 3.1, 3.2, 3.3, 3.4 B Poster 4.1, 4.2, 4.3, 4.4 201 Task A – Short Answer Questions SHC 21 1.1,3/2.1/3.1-4) Ai Describe two methods of verbal communication other than one-to-one conversation.
NVQ Level 2 Questions INTRODUCTION TO COMMUNICATION 1.1 Identify different reasons why people communicate To express need to share ideas and information, to reassure; to express feelings; to build relationships; socialize; to ask questions; to share experiences. Communicating it is the primary form of transmission and reception of information. 1.2 Explain how effective communication affects all aspects of own work A good communication help to understand people needs, build trust prevents misunderstanding. When communication is well set up, allows you to provide better customer service, saving time and avoiding misunderstandings. For example in the case of a member whose primary language is not English, it is good practice to make use of plain English, easy to understand.
- To see if the service user was happy about what was said by seeing the service user’s reaction i.e. anger frustration as this may suggest safeguarding issues (abuse). AivExplain why it is important to find out about an individual’s; A) Communication and language needs; - To make sure you can meet the individual’s needs and provide the correct equipment or aid. Such as pen and paper, hearing aids or just communicating through signs. B) Wishes and preferences; - To make sure the individual is happy with the service being provided and can feel comfortable with the member of staff and be able to talk to them about any problems or issues they may have.
This is a summary of the evidence required for the unit. Task Evidence learning outcomes covered A Short answer questions 1.1, 1.2, 1.3, 2.1, 2.2, 3.1, 3.2, 3.3, B Poster 4.1, 4.2, 4.3, 4.4 Task A – Short Answer Questions SHC 21 1.1,3/2.1/3.1-4) Assignment 201 Principles of communication in adult social care settings Assignment composition Assignment overview In this assignment, you will complete tasks to demonstrate your understanding of the importance of communication in adult social care settings, and ways to overcome barriers to meet individual needs and preferences in communication. You will also address the issue of confidentiality. Tasks There are two tasks to this assignment. A Short answer questions B Poster Ai Describe two methods of verbal communication other than one-to-one conversation.
However, when using this tool you have to be careful as some people may feel frightened and may pull back, if this happens then the person should respect that the other person feels uncomfortable with this. Lastly, you can always use speech. However, when speaking, you should speak clearly and as short, simple question. Always use a quiet and calm tone, if the person does not understand, then you can reinforce with visual communication, however do not keep repeating again and again as the person may get frustrated with the fact they cannot answer the question. Aii Identify five different reasons why people communicate.
Effective communication is important as it ensures that information is clear and accurate. This reduces the possibility of mistakes being made and making sure the appropriate care service is taken place, it is important to work as a team and keep that communication flowing. 1.3 Explain why it is important to observe an individuals reaction when communicating with them. It is important to observe an individuals reaction when communicating so you can feed back off there expressions in there face and understand them a lot more in what they want or what they are trying to achieve. 2.1 Find out an individuals communication and language needs, wishes and preferences.
Outcome 2.1 Explain why it is important to find out an individual’s communication and language needs, wishes and preferences. Finding about the wishes, preferences and language skills of an individual comes with experience from helping them and makes their lives more comfortable and rewarding and easier for the carer to fulfil their needs. Outcome 2.2 Describe a range of communication methods. Speaking loudly and clearly, keeping sentences short and precise, trying not to convey too much information too quickly. Using visual gestures and signs may be very effective for the hard of hearing.
1.2- Explain how effective communication affects all aspects of own work. * It helps to build effective relationships between colleagues, the service users and ourselves. This then gives us a better understanding of all of their needs as individuals, making sure their needs and preferences are being met. By building trust, preventing misunderstandings and developing our skills and knowledge we can discuss options and choices available and allow them to make informed choices regarding their care. 1.3- Explain why it is important to observe an individuals reaction when communicating with them.