A workplace relationships can become stronger when people can clearly and effectively communicate what they need and allow others to do the same. Outcome 2 2.2 It is important to encourage communication with the individual. The factors to consider are has the individual got any equipment they need to aid them with their communication ie glasses, are the clean, are they the right prescription. Hearing aids, are they switched on, are the batteries ok. Are the hearing aids clean and fitted correctly. If the client is hearing impaired ensure that they can see you clearly, you are facing them and that you do not cover your mouth when you are talking to them, speak clearly and slowly and repeat if required.
1.2: Explain how communication affects relationships in the work setting. Effective communication helps to relate better with one another, develops strong working relationships with colleagues and creates the chance to develop and expand personal relationships. Positive communication skills like listening can help unite people as this behaviour can help build sustained relationships as it allows others to express themselves also. Breakdown in communication can lead to a number of situations such as a sense of anxiety, alienation and feelings of isolation. This can then create conflict which could cause staff to not achieve their full potential within the work place.
Outcome 2.1 Explain why it is important to find out an individual’s communication and language needs, wishes and preferences. Finding about the wishes, preferences and language skills of an individual comes with experience from helping them and makes their lives more comfortable and rewarding and easier for the carer to fulfil their needs. Outcome 2.2 Describe a range of communication methods. Speaking loudly and clearly, keeping sentences short and precise, trying not to convey too much information too quickly. Using visual gestures and signs may be very effective for the hard of hearing.
Unit 61 1 Understand specific communication needs and factors affecting them 1.1 Explain the importance of meeting an individual’s communication needs Individuals who have communication problems need support to enable them to express themselves effectively. It is therefore important for the carer to be aware of the individuals preferred method of communication and also to support the individual to use their preferred method. Individuals have the right to communicate through their chosen method and their choice should be acknowledged and respected by supporting them. The individual’s right are particularly important when using specific communication methods and language because it’s their major way of communicating their needs and preferences. Communication is a basic human right.
Aiii. METHOD HOW EFFECTIVE IS THIS METHOD Through observing: As a care worker it is important to watch the individual to develop an understanding as to whether or not the individual has a mental illness, hearing problem or visual impairment. This is an effective method because by watching them you can discover how they can communicate but it’s not always the best solution as the individual could have, for example, a urine infection which could affect their communication skills temporarily while they have the illness. Read the individuals care plan: The care plan should have up to date information regarding all of the individuals needs therefore by reading their care plan you should be able to understand their communication and language needs and be able to use the correct techniques when communicating to the individual. This is an effective
Unit 4222-301 Promoting communication in health, social care or children’s and young people’s (SHC 31) Outcome 1. Understanding why effective communication is important in the work setting * Identifying the different reasons people communicate People communicate in order to share information, establish and maintain relationship. It can also be used to bring out changes in attitudes and to motivate people. People communicate to inform others of their emotions like sadness, joy and satisfaction. Communication is very important when it comes to developing a positive relationship with service users and their families, as well as work colleagues and other professionals.
If people don't communicate well, they limit their ability to connect on any meaningful level and finally can create conflict. Positive communication skills like listening, open-ended questions, calm tone of voice or even a body language always help unite people to behave in an appropriate way which leads to a good and effective relationship. The workplace relationships can also become much stronger when people are able to communicate clearly and effectively what they need and obviously if they allow others to do the same. Effective communication helps not only to relate better to each other, but also helps to do more with
UNIT 1 1.1: It is very important for people to communicate effectively, this is to help make sure the care for the individual is consistent, it’s important for staff members to communicate so that the clients need will be met efficiently and effectively. 1.2: If there ineffective communication present this could potently affect the learners work. 1.3: If an individual has trouble communicating it is important to notice things such as, Body movement and facial expressions because these can be signs or discomfort so it is important that we pick up on these signals. 2.1: The best way to find out an individual communication needs could be to either ask them directly/look in their care plan/ ask a family member/ other members of staff
Listening with an empathic ear and utilizing some intervention or other techniques to help people change their views about their circumstances is challenging but can be achieved through a lot of hard work and good communication. Verbal and non-verbal communication sends messages to both interviewer and interviewee. This is important because messages can be misinterpreted. It is so important to keep an open mind when interpreting the different aspects of communication. The human service staff must work together, and if there are any differences with the different styles of human service work, and staff then it should be resolved in calm and appropriate way.
Unit 4222-304 Principles for implementing duty of care: 1.1: Explain what it means to have a duty of care in own work role: In the law, a duty of care is a legal obligation imposed upon an individual requiring that they adhere to a standard of “reasonable care” while performing any act. It Is for me to provide high quality care to the best of my ability and if for any reason I am unable to do so, I must discuss with my supervisor why I can’t. 1.2: Explain how duty of care contributes to the safeguarding or protection of individuals: If I have concerns with my client around abuse of some sort, it’s within my duty of care towards my client to report it, this includes bad practice by my colleagues, or abuse by another individual, worker or even their family or friends. If I have any other doubts or concerns I would seek advice and guidance from my supervisor. 2.1: Describe potential conflicts or dilemmas that may arise between the duty of care and an individual’s rights: If a client feels that the support from the service they are getting is not the best for them, it’s in their rights to question it and my duty of care to the client to put forward a solution.