HEALTH & SOCIAL CARE DIPLOMA
HSC3029 - Support individuals with specific communication needs
Service users who have communication problems need support to enable them to express themselves effectively. Service users have the right to communicate through their chosen method and their choice should be acknowledged and respected by their carers being aware of the individual’s preferred method of communication and those carers also being able to support the individual to use this method. Communication is a basic human right. The Human Rights Act (1998) states that all individuals have the right to ‘freedom of expression’. If unable to communicate service users would be denied this right.
In my role as a volunteer I must communicate effectively with all manner of individuals and I have to be aware of how my non verbal communication can be off putting to some individuals. For example, my height can intimidate, my accent can be misinterpreted as aggressive/authoritarian, my tattoos and clothing could be seen as a comfort to someone who identifies with that fashion. All of these issues can impact on communication with an individual who has specific communication needs. By ensuring that I am on same level by sitting down, and by speaking slowly, clearly and calmly, I can ensure that the individual is comfortable and happy to talk to me.
If they speak a different language or use sign language, I can organise a translator (not an interpreter – exact translation required NOT an interpretation of what the client has said) or a signer. An individual may also decide to use a form of communication that is not based on a formal language system due to maybe a lack of trust in a new carer, or they may have a speech impediment or education issue, so in these cases, using pictures on a computer screen of items being discussed like food; furniture; clothing or pets etc. can help communicate needs for the client. I have a duty of care to the individual to ensure they are...