Introduction to Communication in Health, Social Care or Children's and Young People's Settings. 1.1 Identify different reasons why people communicate. People communicate in order to establish and maintain relationship with others, to give and receive information and instructions, to understand and be understand, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued. Communication is an essential tool a carer can use to meet the needs of vulnerable adults. It is a basic requirement of my job role to communicate with individuals and their famillies, other members of staff on a daily basis.
There are some patients or employees with strong accents that can make it difficult for one to understand and may cause a misunderstanding between both parties. Not only do healthcare professionals use communication to provide service but also for financial planning of service, it is used to build a solid relationship between the patient, patients’ family, and the healthcare professionals. Working in such a diverse health facility all employees, volunteers, patients and family need to take time and educate themselves on other cultures because what you might do to others as a joke or just cause might offend or hurt others. All employees should respect the patients’ culture and try to work and communicate as thoroughly as possible to avoid offending their culture, moral, religion, and beliefs. Many individuals think that is immoral to not administer any type of pharmaceutical medication to a dying patient, but out of respect we healthcare professional respect their culture and provide as comfortable as possible according to their
501 .1 - Be able to address the range of communication requirements in own role Health and social care professionals need good communication skills to develop positive relationships and share information with people using services. We also need to be able to communicate well with people’s families and/or carers and our own colleagues and other professionals. It is important therefore, if we are considering a career in health and social care, to gain the knowledge, understanding and practical skills needed to develop effective interpersonal skills. There are several different forms of communication used in a health and social care environment. :Verbal communication Verbal communication uses words to present ideas, thoughts and feelings.
In the case study the workers can show many workers responsibilities towards the service user. One of these responsibilities is provision of individual’s rights. The benefit of this is that the service users get the right support needed to help improve their condition and some service users don’t feel confident enough to express their thoughts. Also it is duty of the carer to encourage tom’s speech and that he is a slow speaker. The difficulty that the worker may have when trying to carry this responsibility could be, that the person may be in denial and refuse to listen to the carer and take advice.
This means that all individuals can tell the health and social care service what there likes and dislikes are so that the individuals can control and make their own decisions on what they want to do in their everyday life. Also, this is especially important when vulnerable individuals cannot look after themselves or require help which are individuals included in personal care help. Another important element to plan care and empowerment for individuals is when they need support because they cannot talk for themselves, for example; an individual who has had a stroke might have a speech and language problem which means that it might be quite difficult for the care assistant to understand their personal preferences. Therefore, if the service user struggles to express their feelings and talk about them, then the care assistant should involve their family and friends who can sometimes make it easier for the service user as they know there relatives and trust them
If these individuals aren't trained in the sufficient way, then it may well cause some negative matters within their workplace. In addition to this, the communication and interpersonal skills would not be as effective between individuals or groups of individuals because they would not know how to give feedback about the subject of training or anything to do with that matter at hand. Communication is a skill that can be developed with practice. Furthermore, Care professionals should routinely offer training for all staff members. Also, providers can offer formal training for their staff, which they can develop the skills to communicate effectively with their clients or their staff.
Efforts should be made to contact the clients next of kin or family to gain a better understanding of the client’s requirements . We should then record all information we have been given in their care plans. The needs and preferences of a client with dementia can change, and in some situations it can be very difficult to support an individual with dementia to eat or drink. In situations where a patient is unwilling to eat or drink for any length of time, a record of intake and output should be kept and a GP, a dietician and the client’s family should be contacted. It is important that we are able to recognise the different cultural requirements for our clients may present so we have to consider how we can meet these requirements needed.
Use and develop systems that promote communication L1: Be able to address the range of communication requirements own job role 1.1: Having the ability to communicate effectively builds respect, trust, improves working relationships, learning and outcomes. Being able to communicate well is at the upmost importance within my job role. The need to be clear and concise and using correct terminology social workers, doctors, health professionals, colleagues and managers is vital for open lines of communication. In retrospect it’s equally important that I understand what is being communicated to myself by these health care professionals using medical terminology, for example to ask ‘what does that mean’ if the terms are unfamiliar, the ability to listen, retain and respond appropriately to the information received. Using all of these different ways of communication, aids me to develop effective relationships within my working environment.
UNIT 1 Promote Communication in Health, Social Care or Children’s and Young People’s settings. * 1.1 People communicate for many reasons, effective communication ensures others are aware of what information you are trying to relay. It is also for sharing ones thoughts, feelings, needs and ideas. Communication in the workplace is very important as this allows people to pass on varied information to all staff, therefore ensuring consistency. * 1.2 Lack of communication in the workplace can result in relationships being strained and unfulfilled, it is very important that there is good communication between all members of staff as this ensures things run well and mistakes are not made and things are not overlooked.
In terms of patients, it helps them and I to build trust with one another in order to fulfill that certain individual needs. For example, if a patient has any concerns with the food being delivered to them. The patient and I can establish a negotiation to cater their needs in order to prevent any conflicts and misunderstanding. In terms of staff, a viable platform of understanding needs to be maintained with both nursing assistants and registered nurses alike in order to fully succeed in patient care. An example would be during handover.