One of the human skills that a good Administrative Medical Assistant needs to have is people skills. Working as an Administrative Medical Assistant, you have to know what you are doing when you are doing your job and you need to be able to communicate with the patients and your coworkers without getting angry when a situation arises. People skills are very important and need to be strong and on point because you are dealing with people on a daily basis. Being able to communicate with patients can make their visit easier and can help you accomplish more in the time during their appointment. Knowing how to communicate is important because there will be times that you have to deal with situations like when a patient calls or comes in to the office and they are upset and taking their anger out on you.
Mr. J was diagnosed with mild dementia and was drowsy, so the nursing staff had put him in restraint. Although, there are very flexible guidelines for the use of restraint in the National Quality Forum (2004), but, in case of Mr. J, the nurse is rigidly focused on keeping the patient in restraint to reduce risk of falling. The restraint makes the patient’s body immobile and can also make the patient feel imprisoned; leading to depression and other psychological disorders (Foster, 2012). A clear lack of ignorance of nursing standards is affecting Mr. J. Apart from lack of knowledge; there is a clear disregard for following patient care guidelines by the nursing staff.
* Establishing open communication with the employees involved. * Training and educating team members to be successful. * Being patient while the teams go through various development stages. Despite training, some individuals never get comfortable with the skills needed in a team environment such as open communication, selfcorrection, conflict management and problem solving. One reason for this is the effect of traditional hiring and evaluation processes, in which the emphasis is still on individual performance and rewards.
These ways of working needs to be enforced by management and needs to be continually monitored, with supervisions and staff meetings held regular. Management should also be checking on the feedback sheets that are filled in at the training courses to ensure that staff are receiving the correct and relevant training. Because if they are not being trained in the correct ways to start with the whole process will produce negative feedback and reduce staff moral if they feel they are not supported regularly. Unfortunately if management sometimes fail in not holding regular staff meetings to gain feedback and to promote a good working environment staff moral will deteriorate, which in turn will affect the level of care being provide to individuals in our care and staff retention will fall. If management enforce following these ways of working and passing on all positive comments and praising good working practice would ensure that all members of staff are working towards the same goals and to achieving good working
This also involves the support worker communicating clearly and openly with other members of staff, the manager and other professionals so as to make sure that the best possible care is provided and that this is done so reliably. Not doing so can mean that communication doesn’t work and this in turn means that working relationships break down and as well as misunderstandings and communication barriers are created. Outcome 2 Be able to meet the communication and language needs, wishes and preferences of individuals 2. Decribe the factors to consider when promoting effective communication : One of the first factors to consider when promoting effective communication is the individual’s needs and preferences such as the individual’s preferred spoken
This factsheet looks at where you can go for advice and suggests some equipment and adaptations to consider. It explains how you can get equipment and the help that the NHS and social services can provide. It then gives details of financial help that may be available. People with dementia may find it harder to learn new skills or adjust to new ways of doing things due to gradual loss of memory or other abilities such as concentration. It can be helpful to introduce any equipment or make changes to the home in the earlier stage of the illness.
Getting specialist help with health and safety In many cases, businesses can manage health and safety themselves or with the help of in-house advisors. However, there are times when businesses will need to get external help, particularly on more detailed or technical issues. This is often referred to as specialist help. Deciding exactly what help you need is very important. Unless you are clear at this stage, you probably won’t get the help you really need.
2.2 How would you challenge discrimination that you may witness in your workplace? It is the responsibility of a care worker to challenge any discrimination that they may witness in a workplace. This can be done by reporting it to management but also telling the person involved what the policy on discrimination is about. It would be a good idea for the person to undergo some training on discrimination if they lack that knowledge but it would also be important to give reassurance to the service user that everything is being dealt with professionally. 3.1 Describe when you feel that you may need additional information, advice and support about diversity, equality and inclusion, give an
Outcome 2 2.1 It is important to adhere to the scope of your job role as this sets out boundaries in your job role, enables you to know your role and responsibility, knowing your own level of competence and skills, to know your job role, if someone asks you do another role it wouldn’t be ok if you carried out the tasks because you aren’t trained for it and you could injure yourself or others around you. Outcome 3 3.1 Working in partnership with others enables you to perform tasks that would be impossible on your own, such as hoisting a service user or performing checks on medication. Colleagues are not the only people you can benefit from working in a partnership with however, the families of service users, the service users themselves, doctors, nurses, occupational therapists, social workers and a multitude of other healthcare
The main reason employees resist organizational change is because they afraid of failure within the company. Employees may feel as if the change will make things harder for them within the workplace, or it may make their jobs harder to deal with. Some may feel a change may affect their pay. People get use to doing things on a regular routine and a change could comprise their