Unit 4222-201 Introduction to communication in health, social care or children's and young people's settings (SHC 21) 1.1 There are many different reasons why people communicate, such as: to give and receive information, discuss a problem or a situation, outline a concern, to negotiate, to learn, to express emotions, to give opinions, to get their views across and to receive instructions. 1.2 Effective communication can affect all aspects of work because I work in partnership with other people, such as, colleagues, service users, families, and outside organisations. Effective communicate with these will ensure effective team work and consistent care. Effective communication is used to establish and maintain these relationships. I need to give and receive important information and instructions.
There are several different reasons why people communicate. People communicate each other to: express needs, share ideas, information, to express feelings, to give information and instructions. 1.2. Explain how effective communication affects all aspects of your own work. A: Effective communication is vital for the social care worker.
Unit 1: Promote Communication in Health, Social Care or Children’s and Young People’s Settings 1.2 Explain how communication affects relationships in the work setting We need to build relationships with the individual’s we are working with, their families and colleagues to enable us to work effectively. Relationships and communication skills are closely linked as good communication will help to build good relationships. Relationships are influenced by the way we communicate, this not only includes the language we use and how we listen but also our body language, gestures and facial expressions. Effective communication is a two-way process. The person communicating has to send a clear and concise message to the responding party.
Effective Communication is an essential skill practised by Health and Social Care practitioners to ensure they are effective at meeting the needs of every service user. In order to communicate effectively you must be speaking clearly so everyone can hear and understand what you are trying to get across. You have to use appropriate language and speak and the correct pace as some service users may find it difficult to understand the message they are
Shelley Prinsloo – 11/01/2013 Unit 4222-201 – Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings. 1.1 There are many different reasons why people communicate, to express their needs, their feelings, ask questions or to generally build a relationship. Good communication is crucial for developing a positive relationship with your service user as you need to be able to let them express their needs and feelings, give and also understand instructions. It is also important to be able to communicate to show encouragement and also share feeling and opinions 1.2 .Effective communication is vital to the role of the Carer as it reduces the chances of making mistakes, and helps to build a positive trusted relationship. It’s also important to communicate accurately to other Carers, management and sometimes the service users family members as information and messages can need to be passed on 1.3 .Observing an individual’s reaction when communicating with them is essential.
Verbal communication Verbal communication uses words to show ideas, thoughts and feelings. Good verbal communication is the ability to both explain and show your ideas clearly through the spoken word, and to listen carefully to other people. Non-verbal communication express ideas and opinions Without talking. This might be through the use of body language, facial expressions, gestures, tone of voice, touch or contact, signs, symbols, Pictures, objects and other visual aids 1.2-an explanation of
Unit 1 Promoting communication in Health, Social Care or Children’s and Young People’s settings. 1.1 * We communicate to express our need for reassurance, through non verbal communication as well as verbal communication. * Build and maintain relationships with others. * Communication is important for seeking and providing information. * We communicate to express our emotions with gestures and words, e.g.
Building relationships comes through communication and this comes in many forms and not always from speaking, facial expressions, body language, gestures, recognising what the individual is communicating by the position of their body. Face to face communication when service users have hearing difficulties or writing things down so individuals can respond with their concerns. 2. Understand how to meet the communication and
Unit 1 – communication and supportive skills Communication is important in almost all fields. Communication helps you to understand what the other person is saying. It is also an important strategy in order to deliver what you or the other person is trying to say. The role of communication is to develop new skills and clearly understand the service user in order to give the best possible health care. As a health professional if you want to deliver good quality care you need to communicate effectively and it will also help you to learn the needs of your client this is important because so that the service user knows they are in good hands and it also gives them an idea on what is going to happen.
1.1 Identify different reasons why people communicate To express needs, to share ideas and information, to reassure, express feelings, socialize, ask questions, share experience’s, give instructions, share opinions, give encouragement. 1.2 Explain how effective communication affects all aspects of working in adult social care settings Individuals communicate to express their needs and preferences and to ensure they are met. As a carer I discuss the options and the choices available to the individual to allow them and informed choice regards to their care. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them. In face to face communication the person listening may not always indicate verbally if they have understood or agree.