Or even by body language / sign language. Communications can be used to bring out changes in attitudes, motivate people and to create and maintain relationships. Communication is vital for providing and seeking information, and it is also crucial for developing positive relationships with people. Communication is important to understand and be understood 1.2 Explain how affective communication affects all aspects of own work Effective communication is important as it ensures that information is clear, accurate, non-judgemental and informative. This helps to reduce the possibility of mistakes being made.
As a carer it is my role and responsibility to support individuals to express themselves. The way in which i do this is to assess their needs, access information regarding communication needs and provide appropriate supports aids or equipment and encourage and motivate communication. Without support or appropriate support the individual would be unable to express their needs which could lead to emotional and physical difficulties. 1.3 Analyse features of the environment that may help or hinder communication It is difficult and frustrating to communicate effectively when there is background noise, therefore arranging the environment to aid communication is a very important step to achieve effective communication. Some factors that can hinder communication are; * Poor lighting, individuals with poor sight unable to see you.
Unit 4222-301 Outcome 1 Understand why effective communication is important in the work setting Communication can be used to bring out changes in attitudes, motivate people and establish and maintain relationships. Communication is vital for seeking and providing information. We communicate to express our emotions like courage or fear, joy or sorrow, satisfaction or disappointment with appropriate gestures and words. It is crucial to have good communication for developing positive relationships with other people. It is a process by which two or more people exchange ideas, facts, feelings or impressions in ways that each gains a common understanding of the message.
2. Describe the differences between linear, interactional, and transactional communication. 3. Why is communication critical to developing self-concept? Provide an example of how communication has helped you develop your self-concept.
Concept of helping clients during the case management process The concept of helping clients during the case management process will reduce recidivism, enhance public safety, and promote success. The case management concept is complex because different components may happen at different times during the treatment process. Each individual is unique and different, so therefore, the treatment has to be different. Freeman (2001) stated, “The traditional case management plan calls for reduction of problematic symptoms by a certain percentage” (p. 77). Case managers are professionals who provide treatment and services to clients so they can live productive in society.
Communication needs to clear and person centred as this will help build and maintain a healthy and balanced relationship between support worker and resident, without this basic skill the relationship will be severely hindered from the start. Good communication skills are also vital between staff members and also external parties (Doctors, Care Co-ordinators, relatives, etc) This helps to maintain a good working relationship between all parties and helps things run smoothly 2.1 Finding a way of communicating with an individual is essential so that you can ascertain their needs, preferences and wishes. Care Plans are a useful tool to help locate any information regarding on how an individual communicates, other ways to establish the communication needs are by observing the individual, asking the individual, and seeking information from others who may know the individual well. 2.2 T o estabish. 2.3 There are two different types of communication, Verbal communication and Non Verbal communication.
ARGYLES THEORY ON COMMUNICATION Communication can be explained as the flow of information and ideas from one person to another. It involves a sender transmitting an idea or information or a feeling to a receiver. Communication will only occur if the receiver understands the exact information or idea that the sender intended to transmit. Effective communication can be explained in argyles theory of communication cycle Argyle believed that interpersonal communication is like learning to drive, a skill which can be developed. It involves building an understanding of listening, observing and reflecting on what another person may be trying to communicate.
| Channels of communications | Understanding and bonding are developed which helps in building relationships. | Actual performance and its achievement suffer as too much emphasis is given on relationships. | Conflict Resolution | Resolves problems and conflicts and trains the members in honing this skill for future course of actions. | There may not be any conflict thus precious organizational resource may be wasted. | Consequences | Innovativeness and creativity among members are developed.
The career will have to be observant, an active listener, promoting communication, be able to ask questions/open/closed/lead, give advice, body contact, guidance and also give encourage to the client. By doing this, the career would have created an impact therefore making the client to build trust and confident on him/her. 1.3 Analyze features of the environment that may help or hinder communication. Lighting: a room without sufficient light can hinder communication for people with visual disability. Light sufficient: light sufficient environment helps in communicating with disable people such as hearing impaired person, this would allow them to see and understand what the career is trying to communicate across to the client and in a case of sign demonstration it will help to create visibility for the client.
If the problems are quite vast and have deeply-rooted causes, you may want to secure the help of a neutral negotiator. This third party may be able to get inside the problem more thoroughly than an insider because when communication problems crop up, the group involved may choose to clam up or point fingers rather than admit to their role in creating the problem. Article Source: http://EzineArticles.com/652778, retrieved 01/10/2013. III. To maintain confidentiality, it is possible to use a tool such as a survey.