Unit 4222-324 (HSC 3029) Outcome 1, 1. Explain the importance of meeting an individual's communication needs. The importance of meeting somebodies communication needs is because if they cannot communicate effectively then you can understand what they are trying to express. Different people have different communication methods or methods that they prefer to use, so we should support them when using their preferred method of communication. Without communication people cannot express their needs or wants, so therefore it is a basic human right.
1.1 Explain the importance of meeting an individual’s communication needs. Every individual has the right to communication as the Human Rights Act (1998) lists the freedom of expression as well as other rights relating to communication. As a support worker I have a moral obligation as well as adhering to the standards, codes of practice, guidelines, morals and law that govern my practice to ensure that communication needs are met. If an individual’s communication needs are not met then all aspects of their daily life can be affected such as not being able to communicate you are well and get help. This could be more severe in the case of abuse whereby the individual can’t communicate effectively to alert others if they are being abused and can be vulnerable to abuse.
*To gain and share information ideas and experience’s | | 1 | 1.2 | Explain how communication affects relationships in the work setting. | communication is important as it insures that information is clear, concise, accurate, non-judge mental and informative, as this reduces the possibility of mistakes been made and insuring appropriate care service delivery. If communication is poor or weak, my service users will not like or trust me to undertake any tasks they need or reqire, relationhips between care workers/service users can detareate. | | 2 | 2.2 | Describe 3 factors to consider when promoting effective communication. | there a few factors to concider with promiting good and effictive communication such as.
My organisation also works in a user centred way whereby communication is key; so I must ensure the individual’s communication needs are met. If I do not follow the codes of practice set out by my employer and the GSCC then I will not be
The individual’s right are particularly important when using specific communication methods and language because it’s their major way of communicating their needs and preferences. Communication is a basic human right. Without communication the individual is unable to realise or exercise their rights. Under the Human Rights Act 1998 all individuals have the right to ‘freedom of expression’. If unable to communicate they would be denied these rights.
These would be infringed because the individual would not be able to effectively communication their opinions or views in relation to these rights. 1.2. Explain how own role and practice can impact on communication with an individual who has specific communication needs As a community support worker it is my role to ensure that I support and encourage individuals in everyday activities and promote their independence. My organisation also works in a user centred way whereby communication is key; so I must ensure the individual’s communication needs are
Good quality care relationships are dependent on a number of factors that are changeable. A key factor that affects the quality of care is that the relationship between the “carer” and the person being cared for should be based on clear communication, trust and respect from both parties. Without this both factions may feel the care provided is good but if there is no communication due to lack of trust or respect then the standard of care may be lacking. To ensure that both parties are not vulnerable to abuse or being over stretched, external services need to be available and appropriate measures in place to assist them. The difficulties that carers may face can be mental, physiological and/or physical.
1.1 Communication is a way of giving and receiving of information between people whether this is by verbal and non verbal means. Effective communication is a two way process, ensuring that the correct message is sent, received, and also understood by the other parties. People communicate for many different reasons: to express feelings and needs; to help to build relationships; to socialise; to ask questions; to receive information and instruction; to share knowledge; to share opinions. 1.2 Communication is a vital part of being able to develop a relationship with a resident. Communication needs to clear and person centred as this will help build and maintain a healthy and balanced relationship between support worker and resident, without this basic skill the relationship will be severely hindered from the start.
It is crucial in building a relationship with the client. Not just nodding of the head type of listening, but it must be active listening. The client needs to know that the helper hears them, understands them and is involved in what they are saying. Asking questions and using reflective listening is important, all while keeping the objectives in mind. Listening gives the helper insight on the situation, helps gather information and gives clues on to what the clients thought process may be.
I endeavour to find ways to support communication using variety of methods. I also share these methods with other staff and people around the individual to maximise their communication. 1.3 Features of the environment that may help or hinder communication are; • volume it is important to ensure the level of voice is correct for the individual and that background noise does not impair the hearing or raise stress levels. • time allowing enough time to communicate is important. If the individual feels rushed, they may become agitated or restricted and not therefore understand clearly.