Unit 4222-324 (HSC 3029)
1. Explain the importance of meeting an individual's communication needs.
The importance of meeting somebodies communication needs is because if they cannot communicate effectively then you can understand what they are trying to express. Different people have different communication methods or methods that they prefer to use, so we should support them when using their preferred method of communication. Without communication people cannot express their needs or wants, so therefore it is a basic human right.
2. Explain how own role and practice can impact on communication with an individual who has specific communication needs.
As a carer it is our role and responsibility to encourage residents to express themselves. By assessing their needs accessing their needs and getting required information about their communication needs you can find out the best way to communicate with a certain individual. By not using the correct aids and equipment, such as hearing aids, can make individuals feel isolated or they may even hold back on communicating at all.
3. Analyse features of the environment that may help or hinder communication.
Some features that will help or hinder communication are things like lighting, if the lighting is poor they may not be able to see sufficiently and may not understand you, whereas if it is good they will be able to see what is going on around them and also will be able to see what you are doing or saying. Another is the positioning of yourself and the person who is trying to communicate, if you go down to face to face level they will feel like they are not being spoken down to and they will feel as equal and may be able to understand you better. Also if an area is overcrowded people may feel anxious about telling you certain things, so being in a quiet area will encourage people to communicate as they will be able to hear/ see you without any distractions. Background noise is another issue,...