Unit 1 – communication and supportive skills Communication is important in almost all fields. Communication helps you to understand what the other person is saying. It is also an important strategy in order to deliver what you or the other person is trying to say. The role of communication is to develop new skills and clearly understand the service user in order to give the best possible health care. As a health professional if you want to deliver good quality care you need to communicate effectively and it will also help you to learn the needs of your client this is important because so that the service user knows they are in good hands and it also gives them an idea on what is going to happen.
How might cultural differences influence communication? All of these will determine how effective the communication is in a health care setting. Communication is the process of sharing information, thoughts and feelings between people through speaking, writing or body language. Effective communication extends the concept to require that transmitted content is received and understood by someone in the way it was intended. The goals of effective communication include creating a common perception, changing behaviors and acquiring information.
There are a number of key points and techniques that involve therapeutic communication and can make communication more effective. Important aspects of therapeutic communication include: focusing on the client, building a trust between the client and healthcare worker, allowing time for client questions and answers, and understanding non-verbal communication. Remembering that clients often view their nurses as the healthcare member they relay and receive most of their information from should be viewed as a top priority for the nursing staff. Time spent with the clients can be short because of client loads, effective communication allow nurses to spend more meaningful and productive time with their patients. Building trust fosters a relationship where the patient is more comfortable sharing personal information with the nurse.
P1: Explain the role of effective communication and interpersonal interaction in a health and social care context In this piece of coursework I am going to explain the role of effective communication and interpersonal interaction in a health and social care context. I will also include details of any conversations that I have had and interactions that I have participated in during my work experience. Effective communication and interpersonal interaction play a very important role in a health and social care environment. They can help a health care professional to build up trust and gain the confidence of a client. In this assignment I am going to refer to different types of communication and refer to interpersonal interaction.
P1: Explain the role of effective communication and interpersonal interaction in a Health and Social Care Context Contexts of communication Effective Communication is a two way process which includes sends the right message that is also being correctly received and understood by the other person is receiving it on the other end. There are many types of communications used in Health Services but some are effective and some are ineffective to communicate with patients or with work colleague. I’m going to refer each communication in different Health and Social Care setting to show my understanding. Firstly communicating one-to-one in a hospital based setting is very effective because you can communicate with the other person effectively and the message gets across immediately. If a nurse talks to a patient then conversation is confidential because the conversation is only between the nurse and the patient itself.
Unit 1: Promote Communication in Health, Social Care or Children’s and Young People’s Settings 1.2 Explain how communication affects relationships in the work setting We need to build relationships with the individual’s we are working with, their families and colleagues to enable us to work effectively. Relationships and communication skills are closely linked as good communication will help to build good relationships. Relationships are influenced by the way we communicate, this not only includes the language we use and how we listen but also our body language, gestures and facial expressions. Effective communication is a two-way process. The person communicating has to send a clear and concise message to the responding party.
No matter what profession or what role you assume to be safe and effective the work must be intentional. The risk for errors and poor handoff can be greatly reduced when the effectiveness and communication improves within the team. A nurse can take an active and contributing position with an interdisciplinary team by effective two-way communication, valuing the input of the other team members, and the sharing of a common goal. Nurses are responsible for the handoff of patients each shift and are required to notify physicians throughout the shift for new orders and updates on patient conditions. “A critical communication tool that can help during briefing and debriefings is the SBAR tool.
Communication and Health in Social Care Student Number: Student Name: nadege nkontchu Lecturer: Group: Introduction References 1.1 Apply relevant theories of communication to health and social care contexts. My understanding of communication in health and social care is an idea occurs and how the message is sent through verbal or non-verbal communication to another person. The message is then received and decoded. My job requires that I am personally responsible to uphold the statement of values in all areas of my work. I have to provide emotional and educational support and demonstrate a caring towards others which is based on respect dignity and equality.
As well as the necessary assessment of needs and circumstances, required outcome and timescales for carrying it out and reviewing; personal centred care plans will include much more information about the individuals desires relating to their care. It also includes details of how they want their care to be carried out, their interests, likes and dislikes, people who are important to them, their view on priorities of care and a balance between wants and needs. All these listed, will have been achieved in partnership with all necessary parties, with the individual at the centre. 2.1 The individual is at the heart of personal centred ways. To achieve a personal centred way you need to understand the individual.
The six cycle of communication includes: * An idea occurs * A message is coded * The message is sent * The message is received * The message is decoded * The message is understood Through interpersonal skills of interaction during the six stages of the communication cycle, it allows health care professionals to reflect and understand what is being said and show active listening where they’ve checked if their ideas have been understood with the other individual. Through this theory, it allows care professionals to change and adapt to the communication style to meet the individual’s needs and preferences. According to argyle’s theory, this would able to make the communication effective as the skills are being developed throughout the process using verbal and non-verbal feedback from others. As the communication cycle is a two-way process, there is more of an understanding of what is being said. This is because you are sending messages back and forth, constantly knowing which stage you are in.