Effective communication and interpersonal interaction in health and social care Communication is an important role in health and social care settings, it allows room for positive relationships and the sharing of information to be done correctly and privately. Communication can be verbal or non-verbal, in this assignment I’m going to identify a range of contexts where communication is essential. One to one communication is two people commuting, this can be formal, informal, by email, etc. For example a care worker must be formal to a patient, but when they get to know them very well, it can turn into informal communication. One to one communication is only effective when listening skills, questioning skills and information-giving skills are present.
Effective communication in the health and social care sitting is very important as it allows the health care workers, perform their rules effectively allowing them to work alongside their colleagues whilst developing supportive friends with the users of the service who come from different types of background ect.... People with communication disability are at risk of not being able to communicate effectively with their health care professionals and this could have an impact on their health.¬¬¬¬¬¬¬¬¬ Contexts of communication in health and use and social care In health and social care professionals have to develop effective communication skills in order to work with the diverse range of people who work in the social care. The two contents, or types of circumstances, in which communication and interaction occur are one to one group contexts One to one communication occurs when one person speak with or writes to another individual. This happens when someone who is living in a care home might want to meet and talk to a care professional because they might have health worries or personal concerns. For example one to one communication also occurs when care professionals meet with and talk to each other or with the partners, relatives or friends of people receiving care. Communication in one to one situation is most effective when both parties are relaxed
There are many types of communication in health and social care such as: * One-to-one communication * Group communication * Informal/ formal communication * Communication between colleagues/professionals One-to-One communication: When a conversation starts with someone that you may not know as well, the individual always tries to create the right feeling it is positive emotional atmosphere before you go on to discuss on go on to give your information out to people. The other individuals need to feel relaxed and they need to feel happy to talk about their problems to you. Some people will start the greeting off will a “good morning”, all the other person needs to do is relax and show the other person that you are relaxed and that you are friendly. Group communication: Taking part in a group discussion is the same sort of thing to one-to-one but there are additional issues. When in a group you are always thinking “how does it feel to be in a group?” “Is there a group leader?” “Have they prepared what they are going to talk about?” “Will they take turns in talking to us?” “Would everyone be able to see each other clearly?” Informal/ formal communication: Informal communication is used when you know people for example friends and family.
Amy Coombes P1 – Explain the different types of communication in the Health and social care environment Communication is the exchange of conversation/information by speaking, writing or using some other medium. In health and social care different types of communication are used in order to make sure information is given/received in the correct way. One to one communication When interacting with a new person a positive emotional atmosphere must be created so the individual feels comfortable and ready to receive the information. (Greeting/warm up stage) Once the person feels relaxed they will be prepared to talk about issues/receive information. (Conversation/information exchange) After the conversation the person should be left with a sense of value and respect by using an appropriate phrase.
such as being friendly, smiling and shaking hands when greeting a person. 2. Developing relationships – by maintaining a friendly supportive approach and being interested in what other people are doing and feeling a health and social care practitioner develop their relationships with service users, their relatives and or careers and other work colleagues. This in return helps the service users to feel comfortable and secure
Positive verbal and non-verbal communication skills, such as being friendly, smiling and shaking hands when greeting the person, are needed to make a good first impression. People communicate to obtain and share information about service users with colleagues and other professionals to ensure the team is fully informed. May also need to communicate with a service user or a family member about the care and support they receive or, about the kinds of services and facilities that are available in a care setting. People communicate to express thoughts and ideas about care issues or about aspects of practice with colleagues. 1.2.
Messages can be sent to people through gestures; Facial expressions; Hand gestures; Body language. Messages can also be sent through sign language, Braille, text messaging, written communication etc. When working in a Health and Social caring environment, it is highly important to communicate effectively so you and your patient have a good understanding of what is being said to each other and also, so you can build a strong relationship with your client/ patient. Sometimes it may not be just the patient you have to communicate with, you may also have
-Unit 1 P1 – Explain the role of effective communication and interpersonal interaction in Health and Social Care context Contexts of Communication • 1:1 Communication One to one communication is where you start a conversation with another person. An example of this is with a doctor speaking with his patient in confidence. • Group Communication Is where a group of two or more people are having a conversation. For example friends in a social setting or work colleagues in a meeting or staff room • Informal Communication This is with people we know and can be social for example with family and friends or colleagues at work discussing non work related subjects. • Formal Communication This takes place as part of business, work, training and education.
SHC 31: PROMOTE COMMUNICATION IN HEALTH, SOCIAL CARE 1.1. Identify the different reasons people communicate. Communication is good for giving and receiving information. It is the underlying base that supports how we live our lives. What we say, how we say it and our body language communicates a multitude of messages that are given and received consciously and subconsciously by using different communication methods.
Unit 1 – SHC 31 (1.2 + 1.2) People communicate for different reasons, to communicate between service users, other staff members/colleagues, managers etc. This can build trust and develop professional relationships which can all benefit service users, and carers alike. We need to communicate to be able to report changes in a patient’s behaviour/their condition, when a patient has been admitted, communicating about the environment and ward routines. These are communicated through different means, depending on the individual’s needs i.e. spoken word, written word, through a translator if English is not their first language.