Effective communication and interpersonal interaction in health and social care Communication is an important role in health and social care settings, it allows room for positive relationships and the sharing of information to be done correctly and privately. Communication can be verbal or non-verbal, in this assignment I’m going to identify a range of contexts where communication is essential. One to one communication is two people commuting, this can be formal, informal, by email, etc. For example a care worker must be formal to a patient, but when they get to know them very well, it can turn into informal communication. One to one communication is only effective when listening skills, questioning skills and information-giving skills are present.
Messages can be sent to people through gestures; Facial expressions; Hand gestures; Body language. Messages can also be sent through sign language, Braille, text messaging, written communication etc. When working in a Health and Social caring environment, it is highly important to communicate effectively so you and your patient have a good understanding of what is being said to each other and also, so you can build a strong relationship with your client/ patient. Sometimes it may not be just the patient you have to communicate with, you may also have
The other errands, that may also entail specialized knowledge, include updating and maintaining patient medical records, processing insurance forms, scheduling patient appointments and coordinating lab services. The concept of empowerment can make you more effective in your dealings with other colleagues in the medical office by allowing you to think for yourself and take control of your work while making
Effective Communication: is a two-way process where information is transmitted between the sender and the receiver using any method of communication without anyone getting confused by each other’s meaning, making sure that the point gets across. An example of this is, nurse in a hospital that gives a patient instructions on how to take a medication using clear and simple terms. Interpersonal Interaction: is communication process where information, feelings and meanings are exchanged by two or more people through by the means of verbal and non-verbal messages. Effective communication and interaction plays an important role in the health and social care setting as it allows a person working in the health and social care section to perform their role effectively. It allows them to develop a bond with people from different backgrounds, cultures and/or religion who are using the service provided.
P1 Explain the role of effective communication and interpersonal interaction in health and social care context Effective communication is a conversation where no one gets confused by the other persons meaning. The first thing you need to do to ensure effective communication is to use key words. The second thing is to ask clarifying question that try to find out the other persons true meaning. An effective communication can also mean a conversation in which two people both enjoy the conversation and learn something. Effective communication in the health and social care sitting is very important as it allows the health care workers, perform their rules effectively allowing them to work alongside their colleagues whilst developing supportive friends with the users of the service who come from different types of background ect.... People with communication disability are at risk of not being able to communicate effectively with their health care professionals and this could have an impact on their health.¬¬¬¬¬¬¬¬¬ Contexts of communication in health and use and social care In health and social care professionals have to develop effective communication skills in order to work with the diverse range of people who work in the social care.
In person-centred nursing, the relationship between the nurse, the patient and others important to the patient is paramount (Crisp & Taylor 2009, p.74). By taking a person-centred approach in nursing, it will help to form a nurturing relationship with the patient. The relationship between the nurse and patient will consist of respect, trust, honesty and at times recognition (Crisp & Taylor 2009, p.74). Unlike person-centred nursing, institutionalisation does not benefit a relationship between the nurse and the patient. However, institutionalisation does come with other benefits for nursing.
If we have good communication skill we can easily handle such kinds of difficult situation. The communication in health care profession include “Useful things to remember in having good communication include being prepared to know what you are going to say; having the right information to hand for when patients ask questions; maintaining eye contact and observing the patient’s body language; listening properly; picking up on the non-verbal signs as well as the verbal ones; avoiding the use of medical jargon; and in cases of breaking bad news, being prepared emotionally, trying to find the right environment, and being sensitive, honest and compassionate.” (NursingTimes.net 2007) Communication skills we use in health care profession include skills such as listening, hearing (understanding the message), talking (verbal communication), body language (nonverbal communication), writing and showing professional courtesy with a professional attitude at all times. Inadequate communication skills of healthcare providers can result in, decreased patient adherence to physician plan, poor
They are different forms of communication available for example one to one, group, formal, informal, verbal, oral and so on. Communication between care providers and care users Health care professionals can communicate with service users frequently in a variety of ways. These could could be formal or informal. If communication is not understood by the the service user it can make them feel as though their concerns are not being treated properly and that they are not receiving the quality of treatment they would like. Therefore it is absolutely essential that the the communication between care providers and receivers is of good quality.
However, when speaking to a client, using jargon and medical terms can be considered as inappropriate and confusing for the people involved. When Patients come into a hospital, they are concerned with their health and they would want to know as much information as a nurse can give them. By using the correct language, and knowing how much information to divulge, a nurse can positively contribute to the care of their client. (Wright, Lorraine M.; Leahey, Maureen. 2009).
Dangers of Ineffective Communication Successful client health care is dependent on effective communication between both the client and health care professionals and amongst health care professionals. Care is client-centered and therefore individual; however, some generalities exist that affect the quality of care. Clear, concise communication is one such element. Effective communication between the client and the health care providers (HCPs) is important for everyone involved. If the client initially provides incomplete information to the HCPs, this could cause unnecessary diagnostic tests, or the exclusion of a necessary test, which could further contribute to a worsening of the client’s health status.