By having good communication skills it will build good relationships in the work place. Communication works both ways, so it is important to speak clearly in a way that the person listening would understand so it causes no confusions. Describe the factors to consider when promoting effective communication. Some factors to take into consideration when communication would be hand and facial gestures; which could show feelings and emotions. Another factor is the person your speaking to and the level of understanding they have, and if they will be able to understand more technical and complicated words.
1 - Introduction to communication in health, social care or children's and young ... | | 1 - Understand why communication is important in the work setting | 1.1 Identify different reasons why people communicate: People communicate for different reasons, to portray their feelings, emotions, pain, opinions, etc. To work with people with mental illness, communication plays a very important part to make sure that the best provision is created for all. There are many different reasons why people communicate. People communicate to share information and express a need. They communicate to learn new things and develop learning.
Name Course Instructor Date Active Listening Introduction Active listening is one of the communication skills that enhance understanding, compassion, and comprehension between people. Through active listening, people are able to process information, ask relevant questions, and make pertinent remarks (Kamath 111). Based on these facts, this analysis seeks to establish the importance of active listening and the skills that people should apply when engaged in any form of communication. The skills and importance of active listening As explained by Cournoyer (212), active listening depends on many skills that include the following. Firstly, it is important for people to value silence when another person is speaking.
QCF Portofolio Health and Social Care – Level 3 Outcome 1 Understand why effective communication is important in the work setting 1. Identify the different reasons people communicate : People communicate for a variety of reasons : to learn, to know one another, to gain information, to understand, to share, to make team work more effective etc. On a more extreme level, one person may wish to talk to another because they feel lonely or neglected, and need reassurance. 2. Explain how communication affects relationships in the work setting : In care home setting communication occurs with the service users and their fammilies, the management and the directors, the working staff in the home and with outside professionals and visitors.
Effective written and verbal communication and being able to use a variety of interpersonal techniques promotes strong working relationships which will then lead to a good quality care for my service users. With service users I initially need to establish a service users ability, needs and preferences in relation to communication needs and develop a plan of action to provide appropriate support that meets the service users communication needs and methods. The assessment involves observation questions and regarding information on a number of areas including ways and their preference of communication by service users which support process of completing the service users person centred plans. Any changes to service users’ needs need to be recognized and care plans changed to support the changes. When conversing with service users I ensure I speak in an informal relaxed way I
Promote Communication in Health, Social Care or Children’s and Young People’s Settings SHC 31 1.1 Identify the different reasons people communicate. A welcoming and receiving atmosphere with approachable staff helps to create effective communication,this means there is a flow of information, knowledge and expertise between children their parents and practitioners, all communication is important, including gesture, signing and body language. Actions can often speak louder than words,posters, pictures and other resources on display will show the setting’s positive attitudes to disability, ethnic and cultural. They will help children and families to recognise that they are valued . Communication is a tool with which influence can be exercised on others.Communication can be used to bring out changes in attitudes, motivate people and establish and maintain relationships.
We all think differently and communicate in different ways. The people you are supporting will communicate because they are motivated by what they need. 1.2 Explain how communication affects relationships in an adult social care setting. Good communication is the key to a productive relationship between the patient and carer. Colleagues who are articulate with passing on important and general information will ensure that the care they are providing is of a high standard it will also contribute towards developing supportive relationships with the users is effective, eliminating possible mistakes.
Messages can be sent to people through gestures; Facial expressions; Hand gestures; Body language. Messages can also be sent through sign language, Braille, text messaging, written communication etc. When working in a Health and Social caring environment, it is highly important to communicate effectively so you and your patient have a good understanding of what is being said to each other and also, so you can build a strong relationship with your client/ patient. Sometimes it may not be just the patient you have to communicate with, you may also have
1.1 Identify the different reasons people communicate. A: People communicate to express a variety of emotion, need, maintain human relationships, ideas, gaining and spreading information one has already acquired onto a another person. 1.2 Explain how communication affects relationships in the work setting A: Communication may it be verbal, body language or facial expressions is an vital building block for Human relationships, so the way we communicate with one and another can change mood, feeling, motivation making it one of the most important factors to working with another person. 2.2 Describe the factors to consider when promoting effective communication A: When communicating with someone you need to take into consideration on what level the person wants to communicate on, by sensing the situation out with eye contact, body language, tone of voice. Not all communication is with words, some people Use a picture system and eye contact or some others can reply alot later than you would expect so its all down to being aware of whats going on around you.
To ensure effective teamwork and continual care of the children we must communicate well by keeping each other informed and aware of current situations going on around us. Communication involves Verbal (talking) and Non Verbal (non talking) communication. To be able to communicate effectively you need to try and consider their point of view and be very clear on what you are talking about and make sure the other person understands what you are talking about. The benefits I will have of effective communication in my work role will be my relationship with the children and their parents and the relationship with my work colleagues. With children you need to get down to their level to speak to them and make eye contact.