This includes using words, feedback, action, body language and gestures. With effective communication service users and family will enjoy the services provided. 1.3 Explain why it is important to observe an individual reactions when communicating with them All communication has an effect on the person that you are communicating with. Interactions a two way process, it is important to watch the effects so that any problems can be identified and dealt with. In order to be effective in care and supporting service users you have to be a good communicator whether this is through speaking, body language, facial expressions or gestures.
Communication can make a person’s quality of life better, especially if they are in pain or distress, or to express feelings, wishes or desires. People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, and emotions, to give encouragement and show others they are valued. 1.2 Explain how communication affects relationships in an adult care setting: Good communication will enable me to build strong relationship based on trust. It is essential that the individuals I support trust me as I will be working closely with them sometimes providing personal care which can be a very intimate task. Effective communication can help promote and create a positive working environment.
1. People have different needs and preferences in relation to way they communicate. 2. Communication in the health sector has to be effective so that patients are kept informed about their care and treatment, and can express their needs, views and opinions. Aiv Explain why it is important to find out about an individual’s: a) Communication and language needs It is important that you make sure that you are able to communicate with people you support in the best way for them.
Explain how communication affects relationships in an adult social care setting (1.1.2) Good communication encourages participation, builds trust, promotes feelings of value and self worth and empowers individuality, creates equality and gives a shared understanding of each other’s needs, wishes and expectations. Good communication is important between staff and all involved in an individual’s care to ensure consistent delivery of the best level of care. Poor communication can lead to feelings of low self esteem, isolation, confusion, fear and frustration. It can also leave someone at an increased risk of abuse. 3.
To express needs 4. To share information Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals Effective communication is important as all staff members and professionals will be up to date and therefore able to provide the best support possible. They will also be consistent with the way in which they provide their support. b) Individuals using the service and their carers Effective communication is important for individuals using the service and their carer’s as it helps to build trust. Service users are more likely to confide in carers which they trust and therefore will help to build their working professional relationship.
Communication needs to clear and person centred as this will help build and maintain a healthy and balanced relationship between support worker and resident, without this basic skill the relationship will be severely hindered from the start. Good communication skills are also vital between staff members and also external parties (Doctors, Care Co-ordinators, relatives, etc) This helps to maintain a good working relationship between all parties and helps things run smoothly 2.1 Finding a way of communicating with an individual is essential so that you can ascertain their needs, preferences and wishes. Care Plans are a useful tool to help locate any information regarding on how an individual communicates, other ways to establish the communication needs are by observing the individual, asking the individual, and seeking information from others who may know the individual well. 2.2 T o estabish. 2.3 There are two different types of communication, Verbal communication and Non Verbal communication.
Unit 1: Promote Communication in Health & Social Care 1.1 Identify the different reasons people communicate People communicate in order to convey their needs and express their feelings and concerns. This also allows for information, ideas and experiences to be shared, questions to be asked and is an important part of socialising and building relationships with others. 2. Explain how communication affects relationships in the work setting Communication in the work setting can be between colleagues, clients and their families. It can be used to express the person’s needs and helps to develop trust and establish good relationships between care givers, clients and their families.
b) Individuals using the service and their carers Effective communication is vital between carers and the residents. This enables you to build a relationship with the people you care for and will ensure they feel safe and trust you to look after them. Communication is also needed so the residents can tell you how they are feeling and what their needs and wishes are. Aiii Identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual.
Letting them make decisions for themselves. Giving them independence. It will build relationships and give individuals confidence to express feelings which they may not be aware is abuse. Promoting choice and rights can empowers an individual. It offers choices which can reduce the likeliness of abuse.
| This can be related to Argyle’s Theory of Communication because if the patient, staff member or client has an idea then they won’t be able to communicate that idea because they may feel like they are an outsider. | Self Esteem | Effective communication empowers people to value others and build a positive self-image and may also build their confidence. | However, if there is a lack of communication the client or patient may feel that they can’t voice their opinions or ideas because of their lack of confidence and self-esteem. | This can be related to Argyle’s Theory of Communication because if the patient, staff member or client has an idea then they won’t be able to communicate that idea because they may feel like they are an outsider and may even feel like they aren’t