Walmart Case Study

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Walmart: The Future Is Sustainability Jane Doe Ethics in Today’s Organizations February 23, 2013 Walmart: The Future Is Sustainability A. Summary: In 1962 the small town of Rogers, Arkansas become home to the first Walmart Discount Store. With very little money Sam Walton founded what would become one of the largest retail establishments in the United States topping the Fortune 500 and earning the title of “most admired company in America” two years in a row (Ferrell, 2013, p.329). The small hometown discount store has evolved from a small local chain to an international phenomenon now serving over 200 million customers weekly from over 8,000 facilities in 15 different countries (Ferrell, 2013, p.328). The fast growing success of Walmart can be attributed to Sam Walton’s firm belief in customer satisfaction and hard work (Ferrell, 2013, p.328). Implementing policies such as the “10-foot rule” which requires employees to greet the customer by looking them in the eye and asking if they needed help whenever the employee got within 10 feet of the customer was just one way Sam Walton displayed his commitment to his customers (Ferrell, 2013, p.328). Because of Mr. Walton’s strong work ethic and true dedication to his customer’s, Walmart decided early on that there was no need to implement a formal ethics program, rather teach employees to use the examples and policies Mr. Walton had displayed such as the famous “sundown rule” asking employees “why put off until tomorrow what you can do today?”, (Ferrell, 2013, p.329). Along with striving to provide great customer service, Walmart also takes pride in their determination to provide quality products at everyday low prices to the average consumer (Ferrell, 2013, p. 329). With great success comes failure. Every successful company experiences failure along the way and must learn from mistakes

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