Unit 304 2.1 While working in care, the aim is to give the best possible standard of care to service users, but sometimes there can be a conflict beetween the individual’s or their family’s wishes and rights and the duty of care. In this case the most important thing is to decide whether the person is aware of the risks and consequences of the decision and has the capacity to make the decision. Before taking best interest decisions I have to make sure that the person definitely lacks the capacity. The person or their next of kin has an overall right and responsibility in decision making for issues relating their care, and I need their consent to deal with certain issues. When a dilemma arises, my responsibility is to support individuals or their families to make informed choices.
They have the right to have the choice to do this and you must respect it but you also have the duty to keep them safe. Explain where to get additional support and advice about how to resolve suck dilemmas. you would get more support from your manager, family member of the service user, another member of staff, a doctor, social worker or the safeguarding team. Outcome 3 Describe how to respond to complaints. i would follow respond to a complaint effectively and be proffesional, if the complaint was something i could deal with personally we could deal with it there and then, but if not then i would inform my manager or senior member of staff about the situation.
NVQ3 TASK B 206 Handout This handout has been designed to assist you during this staff induction, It should be used as a guideline, and read in conjunction with the rest of your induction folder contents. Agreed ways of working, means that this company, managers, colleagues and yourself, are bound to work to an agreed set of guidelines, policies, practices and procedures that have been prepared and designed to incorporate the whole company, and to bring consistency to the team as a whole. Limitations are set out within your job role description. Please identify these limitations, and ensure that you work within this role. Amongst the company's policies and procedures, you will find such guidelines, as 'equality and diversity'., and 'dealing with harassment and bullying at work' These policies exists to enable all employees to work cohesively.
Unit 4222-304 Principles for implementing duty of care in health and social care. 1. Understand how duty of care contributes to safe practice. 1.1 The term duty of care means to give the best care and attention to the clients i work with. This is based around each individual and their careplan so the care i give is individual to them.
Principles for implementing duty of care in health, social care or children’s and young people’s setting. Understand how duty of care contributes of safe practice. 1.1 To have duty of care in my work place means that I make safety with the people in my care, such as I have mandley handing to move the person safely. That I monitor their behaviour such as behaviour chats, food and fluid chats and turn charts. And that this information is keep confidential and stored in the correct way, such as locked way and only made available to other staff, doctors and other professionals such as social workers.
2.2 – Explain where to get additional support and advice about how to resolve such matters. To get additional support and guidance on conflicts and dilemmas would be to talk to your manager or outside agencies, the internet or other members of staff at your workplace. 3.1 – Describe how to respond to complaints. Complaints must be handled seriously and professionally, all complaints are investigated and appropriate action is taken on any concerns that are raised. 3.2 – Identify the main points of agreed procedures for handling complaints.
Also planning the day and having a routine which best fits around each individual ensuring that their best interests and personal choices come first. Other ways are - It also our duty of care to promote independence, and ensure that all individuals are aware of what their rights are. We should be aware of how to recognize signs of abuse, neglect or unacceptable behaviour and to follow policies and procedures if this happens All individuals should be treated fairly and without prejudice Informing management if there is anything that is stopping us from carrying out our job safely Complying with health and safety regulations Ensuring residents know about the complaints procedure and to report a complaint | 1.2 Explain how duty of care contributes to the safeguarding or protectionof individuals | We are responsible in keeping individuals safe from harm, whether it is illness, abuse or harm and injury. We can do this by involving families and other health care professionals in their care plan, getting ideas on ways best to support their family. Following a code of practice and
Recording actions, such as keeping personal diary of achievements, even mistakes will assist an individual to reflect on their working practices and improve futures performances. Any type of feedback (good or bad) from others, such friends, family, residents and colleagues, all assist an individual in considering improvement in working practices and personal development. Some of the outcomes of using reflective practices: • Making changes in my organizations policies and procedures for actions to take in a certain situation. • Changing to my personal opinions or attitudes • Undertaking further training • Seeking opinions (feedback) from other colleagues on my actions, to get another person’s
The first principal was developing discrepancy which explains developing cognitive dissonance by saying “I hear you telling me your situation is important and at the same time I hear you telling me reasons why you can’t do anything about it so let us talk about how that’s working for you because it’s really important for you to do something different”. The second principal was avoiding argumentation which is pretty straight forward. Arguments are counter-productive and defending breeds’ defensiveness. Resistance is a signal to change
Assignment 304 TASK A supervision notes As an experienced social care worker you have been asked to mentor a new social care worker. You plan to use a supervision session to explain about the duty of care and how this helps to protect individuals from harm or abuse. Prepare a set of notes to help you with this supervision session Ai) What is meant by the term 'duty of care?' A duty of care is the requirement that all health and social care professionals, and organisations providing health and care services, you must put the people who use the services first. They also have to do everything in their power to keep the service users safe from harm.