Unit 205 Health and Social Care

335 Words2 Pages
Unit 205 Outcome 1 define the term 'duty of care' The term duty of care or the responsibilty of being the caretaker for another person means someone who is too young, too old, too ill, or mentally unfit to care for themselves requires another person to assist, this can include meals, transportation, personal hygiene, medication and other medical or physical needs. Describe how the duty of care affects own work role The duty of care you have in your job is to keep yourself safe and your servuce user safe, it means being updated on any new training, following all and any security procedures in order to keep things safe. Outcome 2 Decribe dilemmas that may arise between the duty of care and an individuals rights. an example would be if an individual wants to do something that you think is risky or dangerous. They have the right to have the choice to do this and you must respect it but you also have the duty to keep them safe. Explain where to get additional support and advice about how to resolve suck dilemmas. you would get more support from your manager, family member of the service user, another member of staff, a doctor, social worker or the safeguarding team. Outcome 3 Describe how to respond to complaints. i would follow respond to a complaint effectively and be proffesional, if the complaint was something i could deal with personally we could deal with it there and then, but if not then i would inform my manager or senior member of staff about the situation. Identify the main points of agreed procedures for handling complaints. Providers must put in place a written procedure for dealing with concerns and complaints and keep a written record with all complaints and their outcome. Providers must investigate all written complaints relating to the requirements and notify complainants of the outcome within 28 days of received the compaint. The
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