If complaints are not responded to by staff appropriately then the service and the service provider will not improve. 3.2 Identify the main points of agreed procedures for handling complaints All complaints whether the complaint is by the service user or family members are dealt with in the same way. There are important steps to follow when a complaint is made within my establishment. You must listen carefully whilst respecting them and what they are saying, you must be professional at all times and the discussion must be held in a room where
Describe how the duty of care affects own work role At work the duty of care what I have is to keep myself and my residents safe. That is mean I have to update my trainings, following all security procedures in order to keep things safe. 2. Understand support available for addressing dilemmas that may arise about duty of care 3.3. Describe dilemmas that may arise between the duty of care and an individual’s rights Me as a care assistant I have to do everything to keep my residents safe, I have duty of care to that people.
Included in the policies and proceedures the organsiation needs to be aware of dangers, carrying out risk assessment, respecting the individuals right to make risky choices ( after you have done all that is possible to dissuade them), take actions to keep individuals safe and log and report any dangers or problems. Aiv HOW THE DUTY OF CARE CONTRIBUTES TO SAFEGAURDING OF INDIVIDUALS By understanding the duty of care reporting any suspicions you may have about abuse or neglect of any person you are providing care for. By understanding that your responsibilities contribute to the protection of people, by acting responsibly and in a timely manner to ensure people are safeguarded. If you have
1.2 Duty of care ensures that patients are protected from harm and are kept safe from abuse by staff, other patients, family and friends. I have received specific training regarding safeguarding and this makes it clear that my duty of care is to report and record all relevant information related to unprofessional conduct or behavior that may contribute to abuse. This may be perpetrated by a colleague or any other person who has contact with the
1.2 The duty of care affects my work role on a day to day basis, I have to prioritise and often make decisions for client’s best interest. I must always carry out my duties that are in my job description. I follow procedure and provide a standard of care in line with the principle codes of practice in all aspect. I make have access to all resources and equipment that may assist me, and if I don’t I ask my manager. I observe confidentiality at all times, I observe and make sure I update my knowledge and skills on a regular basis; I understand the importance and have the confidence to air concerns, which may be delicate and involve not only work colleagues, but also people I support.
Duty of care also means that all needs of the individual are being met this includes • personal hygiene • Food and water • Entertainment • Social needs • Medication. Employers also have a duty of care too, Their duty of care is to make sure that all of their employees have and safe and healthy working environment. How duty of care affects social care workers? Duty of care can affect social care workers because they have to maintain a high level of care. This is done by following policy and procedures, Being able to recognise dangers and risk withing the work setting.
The Principles of Infection Prevention and Control 1.1 When it comes to prevention and control of infection all employees have a responsibility to take precautionary measures to ensure the spread of infection is as limited as possible in the workplace. It is the employee’s responsibility to protect themselves, other staff, visitors and individuals. Some of the legislation and regulations that relate to the control of and prevention of infection include the Health and Safety at work act, COSHH and the reporting of injury, disease and dangerous occurrences regulations (RIDDOR). It is vitally important that all staff are aware of these regulations. It is also employee’s responsibility to regularly attend all relevant training made available to them.
It should be reviewed regularly and all the members of staff need to have a clear understanding of the risk assessment process. It recognises that any care activities, the care settings and any equipment can be hazardous, so the steps are taken to minimise the risk to people. It ensures that all the service user, staff, visitor are free of harm and maintain safe and healthy work place. The health and safety organisation have classified the risk assessment into five stages: 1. Identifying the risk | What are hazards?
Unit 34 1.1 By making sure that I have attended all training and keep myself up dated. By making sure I update support records, risk assessments and care plans. By making sure accident forms and first aid training are completed. 1.2 Carrying out and reviewing risk assessments for all of the activities we do and places we visit ensures that thought and concern is given to how we do things every day. This way I ensure risks concerning activities are minimised and therefore reducing the risk of injury or harm to the individual and myself.
Duty of Care: Definition Duty of Care is a legal obligation to always act in the best interests of everyone to ensure that those receiving healthcare services receive safe and appropriate care and safe from danger and misuse. It is a code of practice that should be adhered to by healthcare professionals in everything they do to ensure they stay within the legal requirements for their role and to ensure that they are protected in the event of a claim of malpractice or negligence. It is also important that healthcare professionals act with independence as they are responsible for the wellbeing of those they care for. They must stay within their own professional competence and confidence levels and do all that they can to keep those receiving care from them safe from harm, as those they look after are often the more vulnerable members of society. The healthcare professional must always keep front of mind that with this kind of role comes a certain amount of responsibility.