Technology and Integrated Operation Systems and Designing Goods and Services

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MBA 613: OPERATIONS MANAGEMENT TOPIC: TECHNOLOGY AND INTEGRATED OPERATION SYSTEMS AND DESIGNING GOODS AND SERVICES Presented to: Mr. Paul Odhiambo Presented by: 1. Geoffrey Rono 2. Musyoka Fredrick Mwendwa 3. Monica Wangari Kiburu 4. Mutunga Eric 5. Muna Abdalla Haji 6. Abraham Wekesa 7. Robert Mbogo 8. Kiprop Korat 9. Mwawuganga Mwambota MBA/MSA/11/00008 MBA/MSA/11/00032 MBA/MSA/11/00019 MBA/MSA/11/00025 MBA/MSA/11/00026 MBA/MSA/11/00010 MBA/MSA/11/00015 ELD/B/MBA/111/00152 MBA/MSA/11/00004 7th October, 2012 Operation / Management System • A system has six common elements namely: i. Policy ii. Planning iii. Implementation and Operation iv. Performance Assessment v. Improvement vi. Management Review Factory as a system • Physical plant • Production facilities • Technologies used • Relationship between the factory and its environment. Operations Management (OM) • Management of activities that lead to the creation of goods/services • Art of ensuring that goods/services are created and delivered successfully • Essential for high-quality goods and services demanded, maintaining efficient operations and protecting the environment. Integrated Operating System • • • • Putting all internal management practices into one system Addresses key decisions to serve the customer best possible way. Key decisions in a synchronous and timely way Integrated Management system integrates all business components into one coherent system Why management systems should be integrated • • • • • Consistency within the organization-Identify Improve internal and external communication. Avoid duplication- conflicting objectives. Create a formalisation of informal systems. Identify and facilitate staff training and development. Role of technology • Business operations depends on technology • Technological innovation is a competitive necessity. • Service

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