Tall Pines Case Study

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The Tall Pines Hotel and Conference Center Final Exam Case Study Statement of Facts o Nearing to opening of the hotel in approx. 2 months o Gordon McGregor (GM) is the hotel manager o GM is faced with the last major hurdle in getting Tall Pines (TP) open. o The hotel still needs 315 employees to fully staff hotel o GM has been in the industry for 15 years o GM has been involved in the planning of TP for 2 years o Corporate chose site 4 years ago based on market research of the southeastern part of USA o Corporate was interested in launching a new concept hotel and chosen Riverton (pop. 95,000) o Riverton is a suburb in the major city of Roosevelt (pop. 1.9 million) o Roosevelt expect to continue growth for the next 15 years o There was new interest in revitalization of the old downtown for Riverton o Riverton has been aggressive with its pan to attract new industry with its economic development committee o Riverton has a pool of skilled workers. o Shopping centers, restaurants, and housing expanded to meet population shift o Corporate purchased 18 acres on a major highway that entered Roosevelt from Riverton o Tall Pines will be campus like and include; 350 rooms, 2 swimming pools, 3 restaurants, small shops, and a weight room. Conference center was built to cater to corporate meetings o The entire facility was oriented toward “ comfortable stays of extended periods as well as overnight lodging” o Financial Projects; 3.8 million in payroll, 350,000 annual tax bills (City) 420,000 annual tax (state) o Natalie Sharp (NS), director of personnel. o NS worked college graduate o Hired 3 years ago by corporate to help with staffing a 100 room hotel and did an ‘outstanding job’ o Given the responsibility for the entire staffing process at TP o Job fair proved insufficient, only 75 people had been screened, most with little experience in the hotel

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