1.2 Explain how own role and practice can impact on communication with an individual who has specific communication needs As a carer it is our role and responsibility to support individuals to express themselves. The way in which we do this is by assessing their needs, access information regarding their communication needs, providing the appropriate support, aids or equipment, encouraging and motivating communication, working with others and by monitoring the effectiveness of that support. Without the appropriate support the individual would be unable to express their needs or how they are feeling which can lead to both emotional and physical difficulties. By fully supporting individuals with specific communication needs we are able to support their rights. 1.3 Analyse features of the environment that may help or hinder communication Features of
Individuals who use a care service for any reason or a resident of a care home are more vulnerable and are potentially more at risk of receiving some type of abuse. Our duty of care is all part of the safeguarding process and this should be understood fully. Our care home has clear reporting procedures in place in which to report any suspected form of abuse, danger or harm or any abuse, harm or danger present. You would be expected to report anything immediately as this is all part of your duty of care, to protect an individual. Staff need to be fully aware of what signs to look for.
It facilitates whistle-blowing, where an employee may require protection as a consequence of their actions to inform authorities of poor practice. Confidentiality is an essential principal of good care practice. It is about respecting people’s privacy and the responsible management of information about that person. However all organizations should draw their own policies and procedures on confidentiality and Data protection Act and ensure that all the staffs are aware of and have a better understanding of disclosing information. 4.2 Analyze the essential features of information-sharing agreements within and between
The employer also has a duty of care for staff members, to ensure that working conditions are safe, and suitable to deliver the service. 1.2. Describe how duty of care affects own work role. My duty of care means that I must aim to provide high quality care to the best of my ability and say if there are any reasons as to why I may be unable to do so. My organisation and I have a duty of care to ensure that the service users we care for are safe, protected from abuse by other service users, staff, carers, friends and family.
If any risks are noticed they must be reported to the manger straight away, this can include physical, emotional or sexual abuse, poor working practice by staff and misuse or using the wrong equipment. 2.1 Describe potential conflicts or dilemmas that may arise between the duty of care and an individuals rights Refusal to take medicine, this may cause serious harm to the individual although it is their right to choose or refuse the medication. It is our duty of care to advise and encourage the individual of what is in their best interest without over taking their decision and without forcing them into something they do not want to do. If they are still refusing after encouragement then the manager must be informed and the situation must be documented. 2.2 Describe how to manage risks associated with conflicts or dilemmas between an individuals rights and the duty of care When a dilemma occurs between an individuals rights and our duty of care there must be up to date records kept so that there is evidence of the situation and any changes can be noticed to see whether
Nothing can be done without proper communication, whether its carers expressing to the resident or the resident expressing to the carer. There are lots of people that need to be communicated to such as colleagues, residents, their families and friends. Also communicating to other professionals is a necessity to the job. Each way you communicate will be different according to who you’re communicating to and what you’re communicating. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them It is important to observe an individual’s reactions whilst communicating so that any problems can be identified and dealt with properly.
Communication comes in many forms and it is important not to miss the point when relaying a message or instruction. The young people we care for deserve and require communication both from us professionally and personally, we might not always have the right form or source of communication but none the less they still need it to keep informed of what is happening around them. Within in my role I will ensure that any barriers to communication are resolved immediately and keep all channels of communication accessible and understandable to avoid confusion or conflict with regards to information or messages being relayed. At times we are required to analyse how we communicate with young people and each other to ensure we are using the right methods. Within my role as a Manager I consistently review the methods and ranges of communication to facilitate a better multi agency organisation, I will also ensure that vital information or key points that we feel will improve the every life of the young people for whom we care are not overlooked.
Unit 501 Use and develop systems that promote communication (SHC51) 1. Be able to address the range of communication requirements in own role. 1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role Individuals who have communication problems need support to enable them to express their selves effectively. It is important for me, in my role as a team leader, to be aware of the individuals preferred method of communication and also to support the individual to use their preferred method. Individuals have the right to communicate through their chosen method and their choice should be respected by supporting them.
We are legally governed by the Human Rights Act to respect and protect an individual's rights first and foremost in everything that we do. It is a legal requirement of all health and social care staff to attend training enabling them to appropriately meet the needs of every individual in our care. Individuals have the right to receive the relevant support and treatment required for them to lead a comfortable life. A predominant focus of the training is the safety of the individual and how to maintain a safe, comfortable environment. Our policies and procedures within the work place protect the rights of individuals by making sure that we follow a person-centred approach and treat each case individually, but most importantly equally to any other case.
If these individuals aren't trained in the sufficient way, then it may well cause some negative matters within their workplace. In addition to this, the communication and interpersonal skills would not be as effective between individuals or groups of individuals because they would not know how to give feedback about the subject of training or anything to do with that matter at hand. Communication is a skill that can be developed with practice. Furthermore, Care professionals should routinely offer training for all staff members. Also, providers can offer formal training for their staff, which they can develop the skills to communicate effectively with their clients or their staff.