Promote Communication in Health and Social Care Setting

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QCF LEVEL 3 DIPLOMA UNIT 1 PROMOTE COMMUNICATION IN HEALTH AND SOCIAL CARE SETTING Questions | Answers | Learning Outcome/Assessment criteria | Identify the different reasons people communicate | Some of the different reasons people communicate are as follows; to establish relationship with other people, to understand and be understood, to give and receive information and instruction. Another reason people communicate is to express need, reassure them when feelings of agitation are expressed by a service user or colleague, to share information and ideas, to socialise and encourage a healthy relationship just to mention a few. | 1.1.1 | Explain how communication affects relationships in the work setting | It is very important to adopt a cultured communication habit especially in a workplace setting. Effective communication should always be encouraged so as to have a tension/ stress-free working environment. By taking time to learn how to work with different types of people. As a care support worker, it is important to learn simple and concise ways of communicating with people without putting them in a defensive position at work as each and everyone tries to play his or her role. Haven said that, there are certain factors that promote effective communication In any workplace. The following are self-explanatory key points to consider in this respect, Following agreed procedures for decision making, Keeping to any agreements made with colleagues, Taking your fair share of the given responsibilities/workload, Following agreed procedures of resolving differences/ conflicts, Asking questions when in doubt of anything at any given time, Sharing knowledge/area of strength where it can be useful to colleagues, Being timely for scheduled meetings and Respecting one and others contributions. If the
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