Introduction to Communication in Health and Social Care

569 Words3 Pages
1.1. IDENTIFY DIFFERENT REASON WHY PEOPLE COMMUNICATE. To express our feelings Because we want to understand each other Because we want to learn new things To ask questions and assure people Communication help you to understand the needs of others Communicate to understand cultural differences Communication is vital for seeking and providing information Communication can be used to bring out changes in attitude, motivate people, establish and maintain relationships We communicate to express emotions like courage, fear, joy, sorrow, satisfaction or disappointment with appropriate gestures and words Understanding non-verbal messages, eyes, face, body movements, body postures, body position, touch, gesture, tone of voice, muscle tension Communication is a process by which two or more people exchange ideas, facts, feelings or impression in ways that each gains a common understanding of the message Communication is crucial for developing positive relationship with clients and their families, colleaques and other proffessionals Communication is any act by which one person gives to or receives from another person, information about that person’s needs, desires, perceptions, knowledge or effective state Communication may be intentional or unintentional, may involve conventional or unconventional signals, may take linguistic or non-linguistic forms and may occur through spoken or other modes. 1.2. EXPLAIN HOW EFFECTIVE COMMUNICATION AFFECTS ALL ASPECTS OF OWN WORK. Effective communication skills are vital in care work because they enable care workers to : Understand the needs of others Form relationships with clients Show respect towards clients and other members of staff Meet the clients social, emotional and intellectual needs Knowing how to ask questions effectively Effective communication - keeping in
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