It provides opportunities to learn from your experience and develop your working practice. It is both a tool to help you analyse specific interactions or incidents that have occurred at work, as well as a method of working in the moment that is mindful and self-aware. 1.2. Explain the importance of reflective practice in continuously improving the quality of service provided? Reflecting on your practise is important as it can help you to focus on what you have done well and identify areas you may need to improve I.e.
BSBMGT502B – Element 3 – Assessment Providing appropriate feedback about performance All staff members in the customer service area should be provided feedback in relation to their efforts as evident in Customer Complaints Register between the dates of 5/11/2012 & 13/11/2012. Positive feedback This type of feedback reinforces good behaviour by describing how and why certain actions have resulted in a positive outcome. Often, people don’t know why they have done a good job. While a ‘pat on the back’ is appreciated, it does not highlight the specific area of activity that should be reinforced. Positive feedback provides this information.
To take reasonable care and not to put other people at risk. To cooperate with your employer by attending appropriate training and understanding and following your companies policies. Not to miss use or interfere with equipment provided for your health safety and welfare. To report injuries illness or strains you suffer as a result of you job. To tell your employer if something happens that may effect your ability to work.
What would be your overall aims when counselling an underperforming employee? Describe the steps you would work through to achieve these objectives. The overall aim when counselling an underperforming employee is to restore job performance to a satisfactory level by identifying the unsatisfactory behaviours, mutually establishing goals for improvement, and seeking agreement from the employee on suitable action to overcome those problems. Counselling will occur either because your staff member approaches you to seek help, or because you approach the staff member due to problems you have noticed in his or her work performance. As soon as you have identified that an employee is under-performing, do not wait for things to go from bad to worse.
This could be ensuring that all staff is using best practice and everyone is working in the same way. What impact would their be on the service provided by the business, with the change on working methods will the service offered to clients suffer or will it benefit the client. Failing to review the impact of change could lead to failing within a business. It is important when changes are being implemented with in a business that staff are fully trained and supported throughout. Most businesses would have a change manager who would implement the changes.
Support your selection. (Points : 30) An HRIS RFP is used by organizations to select a vendor. The main purpose of using an RFP is to provide guidelines to vendors for how they can best do their job and fulfill the needs of the company detailed in… (TCO 7) What are some types of software that can help us protect employee information? How does this software interact with our current HR technology? Explain from a conceptual standpoint versus a technical standpoint.
You can use constructive feed back to build on use it as a tool not a negative. Work as part of a team; keep calm listen and respect, the people you are working with. Your past experiences can also help, and using your own initiative being positive. Appraisals are good way to receive constructive feedback, this will show your strengths and weakness, you might need more training on your moving and handling as you are not using the equipment properly. I receive positive feedback from my manager, she had over heard me talking to a service user who was being challenging with me, she explained she was very happy with the way I dealt with the situation calmed things down before they became worst.
This will be helpful when providing feedback and in coaching activities. Touching on employees performances in a personal meeting and tuning into their needs makes them feel valued and needed in their positions. The difference between the suggested appraisal system and the current appraisal system is significant since there is not an appraisal system currently in motion for Kudler. This is the perfect opportunity to sharpen the skills of employees and set the employees and the company up for future success. The most difficult part of evaluating employee performance is creating a fair, unbiased appraisal.
Provide positive feedback to your employees. By following these instructions, measuring the competencies of employees should not be difficult. More resources can be found at Starway service: Measuring employee performance. Putting in a system for all employees to follow can make it easy to measure competencies. A time should be set to measure employees and take steps of improvement if needed at the time of the assessment.
Maintaining an effective workplace is the reasonability of managers or supervisors by setting the example, becoming a role model, open communication, and motivation will keep employees happy and satisfy. Managers are in place to ensure human service workers are doing meaningful work by not overloading with impossible demands, and have the decision-making autonomy appropriate for professional. At the lower level individuals can feel conformity from burnout by employee development intervention, which consists of in service training on time management, and peer support for problem-solving and resource exchange. A good tool that can be implemented in organizations is Employee Assistance Program also known as EAPs. EAPs provide counseling to employees who are